Sprint offering free Ready Now in-store training to customers

News by Ricky Cadden on Tuesday September 09, 2008.

Sprint has announced its new Ready Now service, a free in-store training service that is available to every customer. Sprint's retail stores were closed for one day recently and, during that time, all associates were trained to be Ready Now certified.

Ready Now offers customers the ability to get one-on-one assistance in learning how to use their new phones. Whether it's learning how to send a text message, downloading games, or simply adding a new contact to the phone's address book, Sprint's Ready Now sales associates are trained to show Sprint subscribers how everything works. Consumers can opt to use Ready Now immediately, or they can go online to schedule an appointment in a local retail store for a later time. The service is available now in all Sprint retail locations.

This should certainly help customers who believe that using a more advanced phone will be too difficult. They're most likely doing this in order to sell more of the higher end phones.

 While I initially had a snarky comment for this, I actually think its a great idea. Apple has had enormous success with their in-store training, and I think that it will probably work for sprint as well. The training doesn't do folks like us any good (most of us here probably know more about the phones that the Sprint associates do!), but it will be great for the average customer.