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AT&T USA Reviews

Positive Reviews

dpbutal

AT&T

Posted

Pros: Best coverage in Pittsburgh area

Cons: High price?

I have always had what I believed to be the best cellular coverage in the Pittsburgh Area, starting with Cellular one, in the late 70's?, which was bought by ?,  then Cingular, which was recently taken over by AT&T and constantly improved over the years. AT&T has great 3G coverage over the Pittsburgh area and has never been difficult to deal with.  The only drawback is the high price.  Our last bill was appx 62.00 for two phones including 5.00 each for data service.  My wife and I get about 400-500? minutes a month with rollover and since we mostly talk to each other our rollover balance is usually about 5,000 minutes.  We just got two iPhones with an additional 30.00 data service...
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DSimon

Seems like reviewing a commodity at this point...

Posted

Pros: Always seem to have better phones when I'm looking for a new one

Cons: Handcuff their phones

I do appreciate that Verizon has phone service in the metro in DC, but other than that I don't know what they could offer superior to AT&T. I've always got a fairly strong signal in the area, but I don't know who doesn't. Phones have always seemed superior at AT&T when I've been shopping around for one, which is every 18 months or so. Rollover minutes can't be beat... though it seems each carrier has their gimmick. I have had less than stellar results with AT&T stores adding things I did not request to my bill when I purchased a new phone, but I had stellar results with the AT&T customer service removing said charges once I called to...
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pgallett

Well, it works

Posted

Pros: I can make/receive calls.. big plus these days

Cons: Price?

As a lot of other people have mentioned, all carriers are evil, its just a matter of finding the lesser evil and crossing your fingers. So far, so good for me. I can make and receive calls (in the Richmond, VA area) which sounds trivial, but apparently Verizon hadn't figured that part out yet. I've yet to have any significant deadspots, even while going to God's country North Carolina for a weeks vacation. I use an ancient SE z525 with no problems. I had been waiting for iphone 3g to come out, but have yet to take the plunge, so no comments as of yet on the data service/speed in these parts.  Lastly I give ATT high marks for phone selection merely becuase they are a GSM network and you...
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Negative Reviews

Audra Lowery

The WORST

Posted

Pros: easy to swap phones

Cons: service, price, reception,

My bill for unlimited texting and calling was different every month. 45 seconds of being online cost me $80 when it was supposed to be disabled. I was constantly being billed for services  I did not order. No help when my phone broke. They had me send it in, then said it was not defective so it was nt under warranty but refused to send it back then started in on sales pitches!

Great network - if you don't want to be called

Posted

Pros: iPhone

Cons: phone doesn't ring, calls drop

I don't like talking on the phone much. This makes AT&T almost an ideal network for me. I can maybe get 60 seconds of conversation in before the call drops. Half the time I can't hear them. Or they can't hear me. 3G data is okay. But voice is terrible. 
jjames

not a happy situation

Posted

Pros: the advertising is top notch

Cons: service... really sporadic

I've heard horror stories about every carrier, so I have not made the leap even though the service isn't great. Although I do base technological decisions on the way things look, and the globe is just cooler. And my fam has it, so that makes it a must. Outta ten... two for convenience, three for looks, and two for service.... So seven. Could be worse I guess.

More Reviews

pauljm

Necessary Evil but Getting Better

Posted

Pros: Great coverage in the SF bay area

Cons: They done me wrong

After a few maddening interactions with the customer service people at AT&T back in 2005, I switched over to T-Mobile, which immediately impressed me with its customer service--it was night and day. At one point a rep. even offered to call me back in a month to check in on a change to my account. Unfortunately, when it came to doing what I was actually paying them for--that is, making it possible for me to talk to other people not within shouting distance--they couldn't hold a candle to AT&T, at least not in SF. Dropped calls, dead zones, etc. And when, just after a month in, it became clear that it wasn't an improvement at all, customer service turned hard-nosed, and refused to...
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ornail

so so

Posted

Pros: carries iPhone, rollover minutes, free mobile2mobile airtime, 3G media network

Cons: Not many employees are knowledgeable about the iPhone or its features, dropped calls lately, limited cheap media package choices for iPhone

I LOVE my iPhone!  I have had AT&T for 2 years and don't have too many complaints.  Once I purchased the iPhone though, I've had difficulty with finding an AT&T employee that could give me answers to my questions.  They would transfer me to an Apple tech, and then I'd be transferred back.  There needs to be clearer lines/responsibilities drawn between the 2 companies.  Overall, I'm sticking with AT&T because of the iPhone.
kynamd

Been with them 7 years, no big issues

Posted

Pros: They've done the job for me, Rollover

Cons: Expensive Data Plan

ValueI pay $90/mo-450mins rollover (fortunately for me, i'm a big text/email guy)-200txts-Dataplan I think some other carriers are cheaper, but don't have rollover (which comes in handy during the talkative months) Service/SupportSupport has never been stellar, never been crap.  They're just in the middle somewhere CoverageIt really depends on where you live/frequent.  I live in Cambridge, MA.  I get good reception out and about, but it's OK where I live.  I get 1-3 bars.  I've solved this issue by using a bluetooth headset and placing the phone in a good location Phone SelectionI've always thought AT&T has had great phone selection.  I'm sure apple afficionados would concur.  In any...
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atticus14

Has been a good carrier

Posted

Pros: Consistent voice quality, decent signal radius

Cons: cell phone plans are expensive in general, data plans are scams unless you get the best.

I have to say I havent had too many problems with at&t, but between all cell phone companies trying to pick the best one is more or less trying to pick the less of two evils it seems. At&t has always been the strongest carrier available pretty much anywhere I go, and thankfully they seem to offer some of the most reasonable pricing and benefits with their plans, and their phone selection is probably the best out of all the carriers. I wish overall prices would drop, it seems as if the industry has fixed a certain pricepoint that no one is dipping under...Anyways I have 4 lines and maybe around 750 minutes a month - but with rollever, nights & weekends, and free calls within...
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help4you

Cingular/AT&T

Posted

Pros: Coverage and Customer Service

Cons: none yet

I have AT&T - had them as cingular and transferred smooth with the takeover - I haven't had any problems and reccommend them to anyone.
amysarah

AT&T: would make a poor cute baby animal, but offers decent cellular service

Posted
I'm not the one paying for my service on AT&T (go company-provisioned Blackberry, woo!) but I can at least speak to it's quality: at least once every 2 weeks, one of my calls is just so terribly garbled, static-y, echo-y, etc. that I give up and try again on my phone of the T-mobile persuasion and then suddenly everything is clear... Given that my phone calls go through 90ish% of the time, I'm inclined to give them at least 3 stars.
loganad

I hate AT&T

Posted
 Here's the deal - my experience with AT&T has been horrendous. I used to be on Sprint, and while there was the occasional dropped call, I was able to get cell phone reception just about anywhere. Not the case with AT&T. I live in Los Angeles and my calls get dropped at least twice as much as they did while I was with Sprint. What's worst of all is that I get ZERO reception in my apartment. I hate AT&T. The reason I'm stuck with it is because I got an iPhone. It just goes to show you how badass the iPhone is because despite the crappy reception, I love the phone. 
Izzysix

AT&T Mobility

Posted

Pros: Largest national network, Best selection of handsets

Cons: Most expensive of national carriers, Some pains from mergers and growth, Slow to adapt

AT&T Mobility is the laregest provider of cell phone services in the U.S. with a large selection of handsets for all users. With a large national network, you will get great service in most places across the country. The customer service is average and the company is still grappling with some issues related to growth and recent mergers, however being able to get a phone that does everything you want that works where you need it makes for a good overall experience. Top handsets from the company currently include the Blackberry Curve, iPhone, Pantech Duo, Sony Walkman 580i and LG Shine.
dawngiorgiani

Too long ago to judge

Posted

Pros: cheaper plans

Cons: less minutes, inflexible

AT&T was my first cell phone carrier way back in the day. It was fine for me at the time, but the service was pretty limited at the time. I'm sure it's changed a lot since then... they all have.
stins

Solid carrier

Posted

Pros: Decent phone selection, better coverage than Sprint, SIM cards let you switch phones

Cons: Always a million people at the stores

I switched to AT&T from Sprint in January 2008 and I've been really happy with the decision. AT&T has better coverage, hands down. I was pretty amazed when I could call my brother in the middle of a ski slope in Tahoe to see where we were going to go have lunch (it was a dream to even get roaming coverage with Sprint). I also really like the fact that AT&T phones use SIM cards so you can store all your data and switch phones easily (I even had a friend once borrow my phone for five minutes with her SIM card when her battery ran out). The phone selection is pretty decent too. The only thing that annoys me about AT&T is that the stores in the SF Bay Area are always...
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