CREDO Mobile

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.

Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.

Overall, I love Credo.  They have great options like evening minutes starting at 7pm instead of 9pm for only $5 a month.  If you realize you are going to go over your minutes, you can call them anytime and they'll give you overage insurance for only $5.  The plans are more expensive than with other companies but Credo does a lot of great things as a charitable organization.  I had trouble when I bought a new phone; I wish they had locations where you could go try the phones before purchasing them.

I don't know what happened with all the reviews, Credo is nothing like them. We didn't have a bill for 4 months because of the buy out of the horrid contract from at&t. Service is quick. all 8 phones worked within 10 minutes of opening the box. The phones are inexpensive but it was a little annoying to have to buy one when was damaged. We have absolutely no hidden fees and all kinds of great freebies like free data for half the year.