Pros: absolutely none
Cons: everything else about them
Pros: absolutely none
Cons: everything else about them
Pros: They do donate...some; they do not give your records to the government
Cons: EVERYTHING ELSE
My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!
Pros: progressive company
Cons: not itemizing bills
They supposedly give you a 30-day cancellation before you buy into it. In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over. I can't even make a single call yet!! Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.
Although I support progressive companies, I'll have to pass on this one. They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
Pros: Polite and apologetic customer service
Pros: donates money to good causes
We recently switched my wife's cell phone provider from T-Mobile to Credo. I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference. I'm still on a contract until April, but my wife switched over and has been happy with it.
The coverage is just as good as T-Mobile. The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile. However, since neither of us ever uses 200 minutes in a month, it makes no difference to us. Text message costs are identical (15 cents per text unless you do a special plan). The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.
Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well. As long as I'm paying a cell phone bill, some of the profits may as well go to good causes! Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill. Mmmmm, ice cream.
Pros: Abie to take progressive action with other citizens
Cons: Could pay less for cell phone in my area, but I choose Credo. It's worth it.
I think Credo is such a good idea. Too bad Working Assets couldn't spread the idea to many other industries. Perhaps there'd be more jobs for our young people to get started in life. But I don't know, since I think their customer service is not in the US. But I do think they are a good company to order from. Based on some of these negative comments, though, it seems that people don't take enough time to understand what they are buying? Or just maybe many are conservative trolls?
Pros: Gives to progressive causes
Cons: Extremely expensive and very limited services
I switched to Credo because I thought I was doing good, but I quickly found that the old saying, "no good deed goes unpunished" was true at Credo.
$191 monthly bill for two smartphones and no services like Google Talk integration (available on the Sprint network), wi-fi calling, international plans, etc. make this a poor choice for anyone.
I'm actually about to drop them because I ended up with a $900 bill after going to Canada last month. They claim that I accessed roaming data, for which they charge $1.99/MB (Sprint charges $2.99/month). However, I had data turned off and was only using my hotel's wi-fi. I am waiting on a response, but from their last communication it sounded like they were not going to remove the charges. If they don't, I'll drop them and just go back to Sprint.
Bottom line, donate to your own choice of progressive causes and stay away from Credo.
Cons: send used phones with preoblems and do not stand behind them
Do yourself a favor and do not Credo as your cell provider
I have been a Credo customer for 2 years
In that time I have gone through 2 HTC Heroes and 3 Samsung GalaxyII phones
I have spent countless hours with their techs trying to resolve issues with the phones and having to reset everything after doing factory resets. None of this wasted time corrected the problems I was experiencing!!!!!
It was obvious that warranty replacement phones were recycled problem phones that still had problems.
Their techs repeatedly told me that the Hero was a problem phone. Credo never attempted to notify me or replace them with a new phone. When the 2nd Hero did the exact same thing as the first, they told me that I was then out of warranty and it was my problem, not theirs.
My last Galaxy was bad out of the box doing exactly what the 1st one did and after spending hours again with their techs, I decided to change services unless they would upgrade me to a phone that worked.
Credo corporate never contacted me!!!!!!!!!!!!
Credo will not pay for the return postage because "they tried to help me". How bad is that????
Pros: Great service, coverage, etc.
The people at Credo Mobile are always responsive and pleasant whenever something comes up when I need to talk to them.
No drama, just good service.
We chose them because they are much more socially responsible than other carriers - Verizon is the WORST!
I received an invite in my email. I came and read the reviews and absolutely WILL NOT be signing up for Credo. I am sorry for all the people (the majority) who have had such a horrible experience. I am thankful though they identified the problem so no one else will get screwed. So much for their "progression" ideas. I don't care much for most of their causes anyway.