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CREDO Mobile

Posted

Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am still fighting them over the bill, which I will not pay. I would warn anyone to stay as far away from this company as possible. I dropped them like a hot potato.

Posted

Pros: They do donate...some; they do not give your records to the government

Cons: EVERYTHING ELSE

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!

Posted

Pros: polite on the phone, good ideals

Cons: in my case bad coverage, dropped calls, bad communication

I signed up for Credo because I thought it would be nice to pay bills to a company that was using at least some of its money for good causes. I had ATT and disliked paying my bill every month. I had very good coverage from ATT and never had a dropped call or even bad/choppy calls. We started using Credo in January and right away both my husband with an iPhone 6 and me with a Samsung S5 had dropped and choppy calls. I have spend 6 weeks now and talked to 12 people and it has not been resolved. It would be OK with me if they would say that there is obviously some sort of connection problem and let us out of the contract, but now they say it is fine for us to drop the contract, but it will cost $300 per phone!!  I definitely feel trapped. I work out of my home and my phone is really important to all that I do. I don't want to have bad service, but I don't want to pay $600 ransome to switch companies.

Posted

Pros: Social responsibility; decent customer service

Cons: Unreliable! Frustrating!

If you want your phone to make calls, don't use Credo!

 

They use the Sprint network - their coverage is not as complete as Verizon.  It drops calls, even in major metro areas.  Stay away from Sprint!

 

They use Google Cloud for voice response (like when you say a phone number to call while you're driving).  However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal.  2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!  

 

I like their social responsibility, which is why I switched from Verizon.  I just wish their phones were as good as their politics

Posted

Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*. 

 

We were both a little puzzled and aggravated by this, so we started doing the research we should have done before trying to switch our service. Here is what we found:

 

- Credo does not own their own mobile service network, they resell service from other large network providers. Sprint was the last company we could see who Credo buys service from. Since we already have Sprint service, we wouldn't be "switching" carriers at all, simply paying another company a bit extra to give us the same service we'd already been getting. 

 

- Many, many complaints stem from Credo very politely not being able to help customers with their problems, from service to incorrect/overage charges. I felt the same polite, helpless pushback from them when trying to get to the bottom of why our request for service was simply rejected without explanation.

 

- Credo only donates a very small amount of their profits to charities or progressive causes, reportedly as little as 1%. You would be better off taking the extra money you'd spend on your mobile bill and giving it directly to the cause of your choice. 

 

The net result is I'm glad they rejected our service, but wanted to make sure others knew what I wish we'd know before we considered changing service. 

Posted

Pros: progressive company

Cons: not itemizing bills

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.

 

Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.

Posted

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already)
I then said I will have to switch to another company - I need a working phone AND I NEED TO PORT MY NUMBER BACK --- NO PROBLEM!!!!
I switched back to T-mobile who at least gave me a temporary number and working phone to use until my number could be ported over - THAT WAS TWO DAYS AGO.  I called this morning - they put me through to CREDO who said they no longer had my number and it would now take at least 72hours before they can get it back!!!! I asked why this happened and once again NO ONE seems to have a clue!!!!
CREDO is a good idea but they haven't a clue as to what they are doing.  I have never dealt with such ineptitude.

Posted

Pros: donates money to good causes

Cons: none

We recently switched my wife's cell phone provider from T-Mobile to Credo.  I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference.  I'm still on a contract until April, but my wife switched over and has been happy with it.

 

The coverage is just as good as T-Mobile.  The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile.  However, since neither of us ever uses 200 minutes in a month, it makes no difference to us.  Text message costs are identical (15 cents per text unless you do a special plan).  The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.

 

Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well.  As long as I'm paying a cell phone bill, some of the profits may as well go to good causes!  Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill.  Mmmmm, ice cream.

Posted

Pros: I believe in their cause in general politically

Cons: Awful problem solving, poor customer service, and substandard products

I have been having problems since October of 2014.  I have unlimited texting but am constantly getting text messages that say "no content" and most are from my customers.  I then have to call them to find out what the message was.  It is adversely affecting my business.  They have repeatedly told me the problem was solved but it still is not, even after hours of me on the phone with them trying different things.  I asked for a different phone that works and they refused.  I filed a complaint with the Better Business Bureau in the San Francisco area.  After that they started repeatedly calling me and talking in circles...excuses, but still no phone that works and no resolution.  Finally they offered to let me out of our contract.  The problem is that they want me to send the phones that I paid for back to them in return!  They actually said in their rebuttal that it proves that my phone is not a big issue since I have not cancelled the service--as though I should be the one to pay for their substandard phone they as selling with incompatible services!!!!!  Seriously, stay as far away from them as possible.

Posted

Pros: They donate a tiny fraction of money they make to good causes.

Cons: More self-serving than customer serving. Useless insurance for lousy phones. Left hand doesn't speak to it's right..

I have never had such a miserable experience from a cell company before - Granted, I had Sprint for over 9 years but in the short time I've had Credo (approx 2 years) it's been nothing but trouble. 

 

1. No coverage once you leave the mid-west (literally, I mean at all- like west of Iowa).

 

2. Passes off refurbished phones as new then only warrants them for 30 days...what?! Also, order white, you'll get black or vice-versa.

 

3. Useless phone insurance. 

 

4. Passes themselves off as a green company who donates to good causes. While this may be true,the amount is in the single digits per-centage-wise. The rest goes into their pockets. 

 

5. Really doesn't care if you've had a bad experience dealing with them - all problems fall into the category of "I just work here,sorry..I have no authority to do anything substantial to fix your problem". hint: if you are sending in a broken phone, make sure you take a picture of the phone. My phone was broken in the charging port - they said it had a cracked/scratched screen. Uh..no? Should have CYA (covered my...)  Who is stuck with the subsequent 200. bill? You guessed it...wasn't Credo..

 

6. Locks you into their 2 year contract - once they have you, they could care less about your experience. 

 

We are so done with Credo. Buyer beware.

CREDO Mobile
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With CREDO Mobile, 1% of your charges go to progressive nonprofit groups. Since 1985, CREDO members have raised $60 million for causes like the environment, freedom of speech, and reproductive rights. CREDO Mobile was formerly known as Working Assets Wireless.

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