Pros: absolutely none
Cons: everything else about them
Pros: absolutely none
Cons: everything else about them
Pros: They do donate...some; they do not give your records to the government
Cons: EVERYTHING ELSE
My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!
Pros: progressive company
Cons: not itemizing bills
They supposedly give you a 30-day cancellation before you buy into it. In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over. I can't even make a single call yet!! Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.
Although I support progressive companies, I'll have to pass on this one. They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
Pros: Polite and apologetic customer service
Pros: donates money to good causes
We recently switched my wife's cell phone provider from T-Mobile to Credo. I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference. I'm still on a contract until April, but my wife switched over and has been happy with it.
The coverage is just as good as T-Mobile. The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile. However, since neither of us ever uses 200 minutes in a month, it makes no difference to us. Text message costs are identical (15 cents per text unless you do a special plan). The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.
Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well. As long as I'm paying a cell phone bill, some of the profits may as well go to good causes! Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill. Mmmmm, ice cream.
Pros: Great phone coverage and customer service
Cons: None for me
Credo customer service reps are always helpful,friendly and knowledgeable. I also get great phone reception. We left Verizon to be with a service that was more progressive but with great prices and better service. Credo is it.
Pros: They support good progressive causes w/ a portion of their proceeds. Used to be a GREAT as Working Assets. USED TO HAVE stellar customer service.
Cons: Expensive service, poor overall customer care. Just another crappy corporation. Save $, donate time to a progressive cause - don't go with Credo!!
RECOMMENDATION: 1. Save your hard-earned money,
2. Donate your time to a progressive cause of your choice
3. Reject the supposedly progressive "schtick" -
Don't go with CREDO!! ...aka, GREEDO.
Final outcome for this customer : Porting number out, cancellation of contract and payment of their
outlandish, rapist contract cancellation fees.
Would not permit a customer with cognitive challenges (due to a chronic illness) to cancel a non-activated phone contract after two months. Again - the phone was never activated.
The customer's personal situation was explained - customer service rep Dean was very helpful and compassionate. His Supervisor, Cherish, lacked compassion, was impatient and abrasive and sounded like a just another corporate robot. "A phone contract is a phone contract." AND "We are a business....". Very cold and abrasive.....not at all progressive or compassionate.
Dear Cherish...that may be....but CREDOMOBILE just lost this long time (more then ten years total between Working Assets Long Distance and Credomobile) customer. They are in the business of "assisting" with progressive political causes - which they do - and is a great gimmick as a "foundation" to their corporate existence.
A CREDOmobile rep sold this person a renewed contract and additional phone for $20 more per month.....and the bill is now $60 more per month. They lied about the final amount the bill would be - and the customer responded outside of 30 days. Cherish would not take responsibility for their mistake. Nor did she have any compassion for this customer's life-situation, living with a chronic illness on an extreme budget. This customer doesn't own a TV, doesn't have a cable bill and thought it would be good to stay with Credo, because of the support of some great causes. HOWEVER - CREDO IS NOT THE COMPANY IT ONCE WAS. What's not logical is they no longer care if you cancel a contract - which means less revenue in the long-term, albeit increased "revenue" in the short term.
The hypocrisy is, they won't assist one long-time customer who is struggling financially due to a chronic illness. This customer has been on long-term disability for cognitive and other health issues. Cherish, the Supervisor who stated there is no on higher than me to talk to", when I asked to speak with her Supervisor, was cold, did not LISTEN, said she understood - but is not at all capable of understanding refused to cancel the 2 month old contract. No rational and reasonable explanation would change her mind.
CREDO is a about the NUMBERS.....not about supporting progressive issues. If they were - they'd help the occasional customer who wasn't capable of responding in a timely manner due to cognitive challenges. Shame on CREDO. Shame on your "Supervisor", Cherish. What a horrible representation of your supposedly progressive and compassionate and "cool" company.
Pros: politically progressive
Cons: unprogressive in every other respect
My wife encouraged me to sign up for Credo (actually she demanded to use it). I did not want to sign up, primarily because they do not provide face to face service.
I have regret for signing up ever since. First, it is incredibly more expensive than ALL the other companies. Second, everytime you have a problem, you have have to call customer support. In general, they are helpful - at least when they make themselves available. Do NOT count on them answering during their listed hours - it is actually quite rare! When they do answer, be prepared to send a large amount of time. With some problems, it takes forever because they need YOU to do the actual troubleshooting. I admit I do not like the politics of Verizon or ATT, but when I had them before I could walk into a store and get help with problems right away. I also know their store will be open when they say it will be. Currently, I am without a phone and there is nothing I can do until they eventually answer their service line.
I have told my wife I will absolutely not use Credo again. I am literally counting the days until the contract ends. Even if they were the last phone company on the planet, I would not use them.
Buy insurance for 5 bucks a month and if you lose your phone they send you a refurbished phone for $100.00 charge. Then the phone stops working after a month. I had to get a new phone so instead of a 2 year commitment I have 4 years before I can leave them. I think it's better to just bite the bullet and pay the early cancellation fee and switch to a provider that gives me service when I am inside a building. Tired of going outside to make a call especially this winter.
Such a great idea on the surface: a socially conscious cell phone company. And their rates are cheaper than anybody else! Well, signing up with Credo was just an awful mistake, as it almost assuredly will be for you. The reason their rates are so reasonable is probably because they don't have any brick and mortar stores to support. What that means is that as soon as you have any kind of problem with your phone, you'll likely have to send it back to them for repair or have them send you a new phone. No other phone store will even LOOK at their phones, including Sprint, whose mobile coverage they use. I'm on my third phone from them already (one, I sheepishly admit, my dog destroyed!). I don't need a "smart phone," so I have a basic LG Rumor Reflex -- probably not a great phone, I realize. Nevertheless, every time you go through the hassle of changing phones, you must call them to activate your new one. The reps are always nice -- but always display only bare-bones, rudimentary knowledge of their own products. You'll be placed on hold several times during your conversation because it's obvious that they have to go ask somebody else about the problem! They also specialize in sending customers "reconditioned phones." So, two phones ago I got one that just didn't work (my first one didn't work properly either and had to be sent back). It wouldn't hold any kind of charge and actually heated up in my pocket. Credo assured me that it was merely a battery issue. However, the five different places I checked, including Radio Shack, didn't carry my battery! I then had to go get the battery on line myself. Ya see, Credo doesn't stock parts either! My daughter, who was a very early adapter to cell phone technology and is a veritable expert on the subject, said, "Dad, the minute you told me you'd signed up with these people I knew you'd be in trouble." As much as I disliked Verizon, my previous company, as soon as I can get out of my Credo contract, I'm either going back to Verizon or picking another reputable company that services its own products -- with a neighborhood store I can walk into anytime I have problems with my phone.