Pros: absolutely none
Cons: everything else about them
Pros: absolutely none
Cons: everything else about them
Pros: They do donate...some; they do not give your records to the government
Cons: EVERYTHING ELSE
My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!
Pros: they supposedly help good causes, although they obviously don't care about causing individual grief to those in need
Cons: Impersonal, when you ask for a manager, they promise one will call, but they never do. If you email them they refer you back to call site in India
I purchased 2 phones, one for my disabled sister, and one for myself (I am also disabled) through Credo Mobile when I could have done so more inexpensively through another carrier because they advertise themselves as being supportive of progressive causes. Unfortunately, when we received the phones, we realized that they were too small for us to be able to easily text or type on them with the limitations to our hand-eye coordination. So we packed them up and returned them to Credo Mobile.
Weeks went by without them having acknowledged receipt of the phone, and after a number of phone calls on my part, I finally discovered that my sister had activated the Apple FMI on her phone. The Credo Customer Representative walked me through turning it off online, and told me that it had been successfully disengaged, and that I should be receiving a credit soon.
At this time, I helping my 88 year old mother to move out of the house where we had both lived for many years. It was a very stressful move, and in the midst of that chaos, it never occurred to me that I should update my physical address with Credo when I had returned the phones and been assured that a credit for the phone would soon be issued.
Evidently, one department had not communicated with the other, and so did not realize that I had turned off the Apple FMI online. So they mailed the phone back to my old address, with something on the packaging that prevented it from being forwarded to my new address. I did not discover this for another month when I received a bill from Credo Mobile. At that point, even though the mistake in communication was theirs, they insisted on charging me the full price for a phone plus a monthly fee.
Instead of putting the account on hold while we tried to sort things out over the next month and a half via phone calls and email communications, Credo continued to charge me monthly fees for a phone that I did not possess, could not use, and that they had resold. To date, they have now sent me to collections for a $1600 bill for a phone I never used, that they admit they wiped clean, and resold. I have written many emails, made another 6 calls, and cannot find anyone in this "progressive" company who will help me.
With my limited income, this bill constitutes a tremendous financial hardship. Please ask Credo to live up to its Progressive reputation and stop trying to gouge a disabled woman for a phone that they resold.
Pros: polite on the phone, good ideals
Cons: in my case bad coverage, dropped calls, bad communication
I signed up for Credo because I thought it would be nice to pay bills to a company that was using at least some of its money for good causes. I had ATT and disliked paying my bill every month. I had very good coverage from ATT and never had a dropped call or even bad/choppy calls. We started using Credo in January and right away both my husband with an iPhone 6 and me with a Samsung S5 had dropped and choppy calls. I have spend 6 weeks now and talked to 12 people and it has not been resolved. It would be OK with me if they would say that there is obviously some sort of connection problem and let us out of the contract, but now they say it is fine for us to drop the contract, but it will cost $300 per phone!! I definitely feel trapped. I work out of my home and my phone is really important to all that I do. I don't want to have bad service, but I don't want to pay $600 ransome to switch companies.
Pros: A very tiny portion of the bill goes to Progressive causes
Cons: Everything Else!
I joined CREDO when we were forced into ending our current cell phone plan when Sprint purchased it.
Sprint would only approve us for 3 phones and I needed 5 for our family plan. The bills were so much higher than
I thought they would be from the beginning. I ended up upgrading to unlimited which is costing an arm and leg.
There are almost $40 charged for "other fees" each month.
My sons phone died and they sent him a new phone as it was under warranty. However my daughter was supposed to
send the other phone back shortly. I had thought it was sent, all of a sudden $600 showed up on my bill. My daughter called
and got the information to send phone back and immediately did. Now they refuse to credit my account for the $600 because
they state it was not returned within 30 days! I am going back and forth with them on this. I will file a complaint with BBB if
Pros: Social responsibility; decent customer service
Cons: Unreliable! Frustrating!
If you want your phone to make calls, don't use Credo!
They use the Sprint network - their coverage is not as complete as Verizon. It drops calls, even in major metro areas. Stay away from Sprint!
They use Google Cloud for voice response (like when you say a phone number to call while you're driving). However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal. 2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!
I like their social responsibility, which is why I switched from Verizon. I just wish their phones were as good as their politics
Cons: you are paying extra for using a big network reseller who doesn't give that much to charity
My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.
We were both a little puzzled and aggravated by this, so we started doing the research we should have done before trying to switch our service. Here is what we found:
- Credo does not own their own mobile service network, they resell service from other large network providers. Sprint was the last company we could see who Credo buys service from. Since we already have Sprint service, we wouldn't be "switching" carriers at all, simply paying another company a bit extra to give us the same service we'd already been getting.
- Many, many complaints stem from Credo very politely not being able to help customers with their problems, from service to incorrect/overage charges. I felt the same polite, helpless pushback from them when trying to get to the bottom of why our request for service was simply rejected without explanation.
- Credo only donates a very small amount of their profits to charities or progressive causes, reportedly as little as 1%. You would be better off taking the extra money you'd spend on your mobile bill and giving it directly to the cause of your choice.
The net result is I'm glad they rejected our service, but wanted to make sure others knew what I wish we'd know before we considered changing service.
Pros: progressive company
Cons: not itemizing bills
They supposedly give you a 30-day cancellation before you buy into it. In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over. I can't even make a single call yet!! Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.
Although I support progressive companies, I'll have to pass on this one. They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
Pros: Polite and apologetic customer service
Pros: donates money to good causes
We recently switched my wife's cell phone provider from T-Mobile to Credo. I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference. I'm still on a contract until April, but my wife switched over and has been happy with it.
The coverage is just as good as T-Mobile. The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile. However, since neither of us ever uses 200 minutes in a month, it makes no difference to us. Text message costs are identical (15 cents per text unless you do a special plan). The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.
Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well. As long as I'm paying a cell phone bill, some of the profits may as well go to good causes! Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill. Mmmmm, ice cream.