Pros: absolutely none
Cons: everything else about them
Pros: absolutely none
Cons: everything else about them
Pros: They do donate...some; they do not give your records to the government
Cons: EVERYTHING ELSE
My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!
Pros: Social responsibility; decent customer service
Cons: Unreliable! Frustrating!
If you want your phone to make calls, don't use Credo!
They use the Sprint network - their coverage is not as complete as Verizon. It drops calls, even in major metro areas. Stay away from Sprint!
They use Google Cloud for voice response (like when you say a phone number to call while you're driving). However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal. 2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!
I like their social responsibility, which is why I switched from Verizon. I just wish their phones were as good as their politics
Cons: you are paying extra for using a big network reseller who doesn't give that much to charity
My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.
We were both a little puzzled and aggravated by this, so we started doing the research we should have done before trying to switch our service. Here is what we found:
- Credo does not own their own mobile service network, they resell service from other large network providers. Sprint was the last company we could see who Credo buys service from. Since we already have Sprint service, we wouldn't be "switching" carriers at all, simply paying another company a bit extra to give us the same service we'd already been getting.
- Many, many complaints stem from Credo very politely not being able to help customers with their problems, from service to incorrect/overage charges. I felt the same polite, helpless pushback from them when trying to get to the bottom of why our request for service was simply rejected without explanation.
- Credo only donates a very small amount of their profits to charities or progressive causes, reportedly as little as 1%. You would be better off taking the extra money you'd spend on your mobile bill and giving it directly to the cause of your choice.
The net result is I'm glad they rejected our service, but wanted to make sure others knew what I wish we'd know before we considered changing service.
Pros: progressive company
Cons: not itemizing bills
They supposedly give you a 30-day cancellation before you buy into it. In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over. I can't even make a single call yet!! Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.
Although I support progressive companies, I'll have to pass on this one. They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
Pros: Polite and apologetic customer service
Pros: donates money to good causes
We recently switched my wife's cell phone provider from T-Mobile to Credo. I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference. I'm still on a contract until April, but my wife switched over and has been happy with it.
The coverage is just as good as T-Mobile. The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile. However, since neither of us ever uses 200 minutes in a month, it makes no difference to us. Text message costs are identical (15 cents per text unless you do a special plan). The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.
Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well. As long as I'm paying a cell phone bill, some of the profits may as well go to good causes! Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill. Mmmmm, ice cream.
Pros: They donate to causes I support.
Cons: Horrible cell coverage in the western US, the network (Sprint) is just unusable it takes forever for sites to load if at all.
I was willing to pay the ETF $500.00 to leave (2 lines) but then found out I cannot use my two iPhone 5's on anyother network. I guess I'm stuck with them. Very disappointed in this "Progressive" company.
I will say while traveling my cell & network service was much better in the deep south and Texas.
Pros: Great customer service; smaller progressive company that cares
Cons: In my case, I see none
Customer service, I've tested it in the first 30 days after reading all the negative reviews, is incredibly responsive! replying within minutes, I wanted to be sure if I kept the phone I'd be happy. The price I've gotten for the Iphone is not available anywhere. I pay only $54/month. I have 200 minutes. I never go over 200 minutes, as nights and weekends are free. I use Wifi virtually everywhere I go, and if I'm in the woods I don't really WANT to be on my phone! -- so the low data plan is plenty. Besides, the IPhone does a great job of displaying and tracking your usage. I only paid $180 for the phone counting the 'activation fee'. That's pretty good.
Yeah, if you're a traveler there might be blank spots, I don't know about that. But in Asheville, NC it's 100 times better than AT&T, cheaper and more reliable. For those complaining about how little they donate to progressive causes -- I say just removing yourself from what AT&T SUPPORTS is good enough! CREDO looks like a good company to work for by the reviews. I like supporting a company that believes in something and it doesn't cost me in service or price.
I'd say CREDO has come a long way. I'd used it in the 90s as Working Assets and had complaints, but then I went on to T-Mobile and AT&T and had even more complaints.
They sell the phone accessories at no markup. Their website is clunky, who cares? I'll rarely go there. They actually ANSWER EMails!
Pros: Outstanding, hands down the best customer service ever.
Cons: Holes in coverage, a little less connection quality
NOTE: the graphic on the lower left is not correctly displaying my ratings for Value (90), Service/Support(100), Coverage (80) and Phone Selection (50). Any inconvenience in connection quality or coverage is made up for, 10 times over, by the unbelievable customer service and competitive pricing. Phone selection is a low priority for me. I chose the HTC One, and they gave me a SUPER deal on it. This is my third provider, and I purposely quit my second one to come to Credo, and it's just a breath of fresh air! No problems with equipment in the first place, so no need for complex customer support. Any time I had a question of any kind with my account or using my phone, it was handled within about 15 minutes.