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CREDO Mobile


Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am still fighting them over the bill, which I will not pay. I would warn anyone to stay as far away from this company as possible. I dropped them like a hot potato.


Pros: They do donate...some; they do not give your records to the government


My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!


Pros: polite on the phone, good ideals

Cons: in my case bad coverage, dropped calls, bad communication

I signed up for Credo because I thought it would be nice to pay bills to a company that was using at least some of its money for good causes. I had ATT and disliked paying my bill every month. I had very good coverage from ATT and never had a dropped call or even bad/choppy calls. We started using Credo in January and right away both my husband with an iPhone 6 and me with a Samsung S5 had dropped and choppy calls. I have spend 6 weeks now and talked to 12 people and it has not been resolved. It would be OK with me if they would say that there is obviously some sort of connection problem and let us out of the contract, but now they say it is fine for us to drop the contract, but it will cost $300 per phone!!  I definitely feel trapped. I work out of my home and my phone is really important to all that I do. I don't want to have bad service, but I don't want to pay $600 ransome to switch companies.


Pros: Social responsibility; decent customer service

Cons: Unreliable! Frustrating!

If you want your phone to make calls, don't use Credo!


They use the Sprint network - their coverage is not as complete as Verizon.  It drops calls, even in major metro areas.  Stay away from Sprint!


They use Google Cloud for voice response (like when you say a phone number to call while you're driving).  However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal.  2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!  


I like their social responsibility, which is why I switched from Verizon.  I just wish their phones were as good as their politics


Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*. 


We were both a little puzzled and aggravated by this, so we started doing the research we should have done before trying to switch our service. Here is what we found:


- Credo does not own their own mobile service network, they resell service from other large network providers. Sprint was the last company we could see who Credo buys service from. Since we already have Sprint service, we wouldn't be "switching" carriers at all, simply paying another company a bit extra to give us the same service we'd already been getting. 


- Many, many complaints stem from Credo very politely not being able to help customers with their problems, from service to incorrect/overage charges. I felt the same polite, helpless pushback from them when trying to get to the bottom of why our request for service was simply rejected without explanation.


- Credo only donates a very small amount of their profits to charities or progressive causes, reportedly as little as 1%. You would be better off taking the extra money you'd spend on your mobile bill and giving it directly to the cause of your choice. 


The net result is I'm glad they rejected our service, but wanted to make sure others knew what I wish we'd know before we considered changing service. 


Pros: progressive company

Cons: not itemizing bills

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.


Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.


Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already)
I then said I will have to switch to another company - I need a working phone AND I NEED TO PORT MY NUMBER BACK --- NO PROBLEM!!!!
I switched back to T-mobile who at least gave me a temporary number and working phone to use until my number could be ported over - THAT WAS TWO DAYS AGO.  I called this morning - they put me through to CREDO who said they no longer had my number and it would now take at least 72hours before they can get it back!!!! I asked why this happened and once again NO ONE seems to have a clue!!!!
CREDO is a good idea but they haven't a clue as to what they are doing.  I have never dealt with such ineptitude.


Pros: donates money to good causes

Cons: none

We recently switched my wife's cell phone provider from T-Mobile to Credo.  I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference.  I'm still on a contract until April, but my wife switched over and has been happy with it.


The coverage is just as good as T-Mobile.  The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile.  However, since neither of us ever uses 200 minutes in a month, it makes no difference to us.  Text message costs are identical (15 cents per text unless you do a special plan).  The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.


Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well.  As long as I'm paying a cell phone bill, some of the profits may as well go to good causes!  Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill.  Mmmmm, ice cream.


Pros: they supposedly help good causes, although they obviously don't care about causing individual grief to those in need

Cons: Impersonal, when you ask for a manager, they promise one will call, but they never do. If you email them they refer you back to call site in India

I purchased 2 phones, one for my disabled sister, and one for myself (I am also disabled) through Credo Mobile when I could have done so more inexpensively through another carrier because they advertise themselves as being supportive of progressive causes. Unfortunately, when we received the phones, we realized that they were too small for us to be able to easily text or type on them with the limitations to our hand-eye coordination. So we packed them up and returned them to Credo Mobile.


Weeks went by without them having acknowledged receipt of the phone, and after a number of phone calls on my part, I finally discovered that my sister had activated the Apple FMI on her phone. The Credo Customer Representative walked me through turning it off online, and told me that it had been successfully disengaged, and that I should be receiving a credit soon.


At this time, I helping my 88 year old mother to move out of the house where we had both lived for many years.  It was a very stressful move, and in the midst of that chaos, it never occurred to me that I should update my physical address with Credo when I had returned the phones and been assured that a credit for the phone would soon be issued.


Evidently, one department had not communicated with the other, and so did not realize that I had turned off the Apple FMI online. So they mailed the phone back to my old address, with something on the packaging that prevented it from being forwarded to my new address. I did not discover this for another month when I received a bill from Credo Mobile. At that point, even though the mistake in communication was theirs, they insisted on charging me the full price for a phone plus a monthly fee.


Instead of putting the account on hold while we tried to sort things out over the next month and a half via phone calls and email communications, Credo continued to charge me monthly fees for a phone that I did not possess, could not use, and that they had resold. To date, they have now sent me to collections for a $1600 bill for a phone I never used, that they admit they wiped clean, and resold. I have written many emails, made another 6 calls, and cannot find anyone in this "progressive" company who will help me.


With my limited income, this bill constitutes a tremendous financial hardship. Please ask Credo to live up to its Progressive reputation and stop trying to gouge a disabled woman for a phone that they resold.


Pros: supports some good causes

Cons: Eliminates contracted services without notice or rate reduction; misrepresents coverage areas.

I had been with Credo for many years, almost since its start as Working Assets. For years, I used it for my personal and business long distance, then used it as my mobile carrier. A year ago I moved from Seattle to Whidbey Island, and I checked the Sprint coverage map to ensure that the place I was moving to was within it. The map said it was. When I got to the island, the facts on the ground said that it didn't. I could live without a cell signal at home, so I added a landline. It was worth the slight inconvenience and extra expense ($25 a month or so) to stay with a mobile carrier I had such a long and good record with (never a late payment), and I appreciated Credo's support for caused with which I was in sympathy.


Then, in January of 2016, I tried to access the internet from the Clinton ferry dock on the island and could not connect as it was out of Sprint's coverage. I contacted Credo and was told that they had "discontinued" free data roaming, which was one of the features that I particularly liked and particularly needed. Power outages are not a rare occurrence where I live, and when the power is out the only way for me to access the internet to get to the power company's website (or do anything else online) is on my mobile phone. Despite that the coverage map says, I have at best a spotty, one-bar signal, and usually no bars at all, so I can no longer do that.


I called Credo, explained the problem at length and was told that they would "look into" waiving the early termination fee and get back to me within two day. A week later, having heard nothing, I tried again, this time by email. I was told by return email  "the billing address we have on file is 1 mile away from a sprint tower that provides both data and voice, no roaming required. The data roaming issue that was extended into this year until January 31st does not affect the address we have on file." Interpretation:  "Our map says you have service, therefore you have service. Hence, you must be lying to us."


I responded and asked that, if possible, Credo check its records to verify that I almost never tried to use my mobile for calls from home, because I so rarely had a usable signal, and that I rarely received calls on my mobile at home because I had advised all my friends to use the land line, as any mobile calls would likely be (and often were) dropped, usually before I could even answer.


In short, Credo would not waive its early-termination fee, the ONLY reason being that its map indicated I had service. That map is aspirational at best, and notional at worst. The fact that Credo's unilateral discontinuation of a service that was included when I signed up (free data roaming) was simply irrelevant and not addressed.


I canceled despite the ETF and went with Verizon, which most people on the island use. Verizon is paying my ETF (with a prepaid Visa card). My signal is now much stronger, I have free voice and data roaming, and my monthly bill is lower (even including an optional monthly payment of $11 for premium tech support).


A year ago, if someone asked me what carrier to use, I would have enthusiastically recommended Credo (I probably sent them well more than dozen customers over the years). Even after moving to the island, I would have recommended Credo, with the proviso that the Sprint signal could be spotty in places. But now, after having free data roaming eliminated without notice and without credit, and being told that their "coverage map" trumped my real-life experience, I will never recommend this company to anyone ever again. If asked I will advise anyone I know who is still using the service how it treated me and warn that they should be very wary of i and keep an eye on the service to see what they "discontinue" next. Credo's  if there are no problems, but it's progressivism is a selling point, and in fact it is just another huge corporation that doesn't really care about its customers.


The only positive thing I can say, and I hope it doesn't cost someone their job, is that the customer-service rep I dealt with in my last contacts with Credo clearly thought (or convincingly pretended) I was getting a raw deal. He said that it was his supervisor's dictate. I asked him to forward our email string to someone above his direct supervisor, and he said he would. Whether he did or not I have no idea, as I am no longer a customer.

CREDO Mobile

With CREDO Mobile, 1% of your charges go to progressive nonprofit groups. Since 1985, CREDO members have raised $60 million for causes like the environment, freedom of speech, and reproductive rights. CREDO Mobile was formerly known as Working Assets Wireless.

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