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CREDO Mobile

Posted

Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am still fighting them over the bill, which I will not pay. I would warn anyone to stay as far away from this company as possible. I dropped them like a hot potato.

Posted

Pros: They do donate...some; they do not give your records to the government

Cons: EVERYTHING ELSE

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!

Posted

Pros: polite on the phone, good ideals

Cons: in my case bad coverage, dropped calls, bad communication

I signed up for Credo because I thought it would be nice to pay bills to a company that was using at least some of its money for good causes. I had ATT and disliked paying my bill every month. I had very good coverage from ATT and never had a dropped call or even bad/choppy calls. We started using Credo in January and right away both my husband with an iPhone 6 and me with a Samsung S5 had dropped and choppy calls. I have spend 6 weeks now and talked to 12 people and it has not been resolved. It would be OK with me if they would say that there is obviously some sort of connection problem and let us out of the contract, but now they say it is fine for us to drop the contract, but it will cost $300 per phone!!  I definitely feel trapped. I work out of my home and my phone is really important to all that I do. I don't want to have bad service, but I don't want to pay $600 ransome to switch companies.

Posted

Pros: Social responsibility; decent customer service

Cons: Unreliable! Frustrating!

If you want your phone to make calls, don't use Credo!

 

They use the Sprint network - their coverage is not as complete as Verizon.  It drops calls, even in major metro areas.  Stay away from Sprint!

 

They use Google Cloud for voice response (like when you say a phone number to call while you're driving).  However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal.  2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!  

 

I like their social responsibility, which is why I switched from Verizon.  I just wish their phones were as good as their politics

Posted

Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*. 

 

We were both a little puzzled and aggravated by this, so we started doing the research we should have done before trying to switch our service. Here is what we found:

 

- Credo does not own their own mobile service network, they resell service from other large network providers. Sprint was the last company we could see who Credo buys service from. Since we already have Sprint service, we wouldn't be "switching" carriers at all, simply paying another company a bit extra to give us the same service we'd already been getting. 

 

- Many, many complaints stem from Credo very politely not being able to help customers with their problems, from service to incorrect/overage charges. I felt the same polite, helpless pushback from them when trying to get to the bottom of why our request for service was simply rejected without explanation.

 

- Credo only donates a very small amount of their profits to charities or progressive causes, reportedly as little as 1%. You would be better off taking the extra money you'd spend on your mobile bill and giving it directly to the cause of your choice. 

 

The net result is I'm glad they rejected our service, but wanted to make sure others knew what I wish we'd know before we considered changing service. 

Posted

Pros: progressive company

Cons: not itemizing bills

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.

 

Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.

Posted

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already)
I then said I will have to switch to another company - I need a working phone AND I NEED TO PORT MY NUMBER BACK --- NO PROBLEM!!!!
I switched back to T-mobile who at least gave me a temporary number and working phone to use until my number could be ported over - THAT WAS TWO DAYS AGO.  I called this morning - they put me through to CREDO who said they no longer had my number and it would now take at least 72hours before they can get it back!!!! I asked why this happened and once again NO ONE seems to have a clue!!!!
CREDO is a good idea but they haven't a clue as to what they are doing.  I have never dealt with such ineptitude.

Posted

Pros: donates money to good causes

Cons: none

We recently switched my wife's cell phone provider from T-Mobile to Credo.  I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference.  I'm still on a contract until April, but my wife switched over and has been happy with it.

 

The coverage is just as good as T-Mobile.  The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile.  However, since neither of us ever uses 200 minutes in a month, it makes no difference to us.  Text message costs are identical (15 cents per text unless you do a special plan).  The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.

 

Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well.  As long as I'm paying a cell phone bill, some of the profits may as well go to good causes!  Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill.  Mmmmm, ice cream.

Posted

Pros: Supposedly supports progressive causes

Cons: Billed me for service, even though I never activated it. Won't reduce bill

I, too, thought I would like to use a company that shares my progressive values.  Unfortunately, they are just another mega-company that cares only about making a buck.

I ordered my phones, but never activated them. I kept waiting to receive a bill, but since I didn't I assumed there was no charge until I did activate service.  NO -- CREDO bills you from the day you order your phones, whether you ever use their service or not.   When I tried to explain that I had never used the service or been billed, they didn't care.  When I asked if they would accept a reduced amount, in light of the fact that I'm essentially paying for nothing, they refused.  What a scam!

Posted

Pros: Gives a (very small--approx. 1%) of their profits to charity

Cons: Extremely expensive (>2x what Verizon charges), no unlimited data plans, poor selection of phones, poor customer service

I've been with Credo Mobile for over six years. I used to love the company. In the last year they've completely changed. They used to provide decent customer service, but management has taken away the power of the representatives to do anything for the customers. When I had one line I had unlimited data, with insurance and paid about $100/month. When I added a line my bill increased by 150% because they started charging me for data. I have a 13 y.o. who uses lots of data, so this was a problem. Then Credo changed their billing policy (around July 2016), so that now they email the first week of the month and threaten to terminate my service within less than 48 hours if I don't pay my bill in full, even though the due date is the 28th of the month. When I speak with billing they tell me I owe y amount, even though when I log on to my account I see x amount posted. No one is ever able to explain the discrepancy in billing.

 

So I pay almost $250/month for shared data 10 GB, and as of this month they have discontinued their 15 GB plan (which used to be $125/month). They don't offer unlimited data. If I go over 10 GB I'm charged $15/GB. For 10 GB I was paying $100/month. It's October 15 and I just got a text saying I was at 75% of my data usage--we're less than halfway through the month. I literally can't afford to stay with this company. Can you imagine paying over $300/ month for two lines and limited data? And they don't offer discounts, like Verizon and AT&T. And they don't rollover data like AT&T. I'm pretty angry that after six years with this company they've raised their prices so much I have to find a new carrier, which involves getting new phones and paying early termination fees. And they're not interested in helping me in any way. The customer service reps say there is nothing they can do. Good luck speaking with a manager! I've been trying to the past year, with no luck.

 

I would also like to point out Credo Mobile is a for-profit company. For a long time I thought they were a non-profit. Nope! I believe they give less than 1% of their profits to charities. If you would like to support progressive causes I suggest you go with a cheaper company and donate the money you save to the charity of your choice--you'll be giving more to those companies and you'll also be able to claim a deduction on your taxes, which you can't do with Credo.

 

Finally, they have a very small selection of phones, and no tablets. They don't get the phones as soon as they come out and you can't pre-order, unlike with the larger companies.

 

Also, I was a devoted customer for years. If they could lose me as a customer they must be doing something REALLY wrong. I've become convinced that Credo is actually owned by a Republican who has a vested interest in screwing over liberals.

CREDO Mobile
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With CREDO Mobile, 1% of your charges go to progressive nonprofit groups. Since 1985, CREDO members have raised $60 million for causes like the environment, freedom of speech, and reproductive rights. CREDO Mobile was formerly known as Working Assets Wireless.

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