Pros: absolutely none
Cons: everything else about them
Pros: absolutely none
Cons: everything else about them
Pros: They do donate...some; they do not give your records to the government
Cons: EVERYTHING ELSE
My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism. One more note about their donation program: 60 million since 1985 is NOT really that much if you think about it. In the great scheme (yeah, it's a scheme) of things it is really glorified chump change. One percent of profits??? Come on!
Pros: Social responsibility; decent customer service
Cons: Unreliable! Frustrating!
If you want your phone to make calls, don't use Credo!
They use the Sprint network - their coverage is not as complete as Verizon. It drops calls, even in major metro areas. Stay away from Sprint!
They use Google Cloud for voice response (like when you say a phone number to call while you're driving). However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal. 2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!
I like their social responsibility, which is why I switched from Verizon. I just wish their phones were as good as their politics
Cons: you are paying extra for using a big network reseller who doesn't give that much to charity
My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.
We were both a little puzzled and aggravated by this, so we started doing the research we should have done before trying to switch our service. Here is what we found:
- Credo does not own their own mobile service network, they resell service from other large network providers. Sprint was the last company we could see who Credo buys service from. Since we already have Sprint service, we wouldn't be "switching" carriers at all, simply paying another company a bit extra to give us the same service we'd already been getting.
- Many, many complaints stem from Credo very politely not being able to help customers with their problems, from service to incorrect/overage charges. I felt the same polite, helpless pushback from them when trying to get to the bottom of why our request for service was simply rejected without explanation.
- Credo only donates a very small amount of their profits to charities or progressive causes, reportedly as little as 1%. You would be better off taking the extra money you'd spend on your mobile bill and giving it directly to the cause of your choice.
The net result is I'm glad they rejected our service, but wanted to make sure others knew what I wish we'd know before we considered changing service.
Pros: progressive company
Cons: not itemizing bills
They supposedly give you a 30-day cancellation before you buy into it. In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over. I can't even make a single call yet!! Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.
Although I support progressive companies, I'll have to pass on this one. They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
Pros: Polite and apologetic customer service
Pros: donates money to good causes
We recently switched my wife's cell phone provider from T-Mobile to Credo. I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference. I'm still on a contract until April, but my wife switched over and has been happy with it.
The coverage is just as good as T-Mobile. The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile. However, since neither of us ever uses 200 minutes in a month, it makes no difference to us. Text message costs are identical (15 cents per text unless you do a special plan). The free phone along with the plan was pretty good, nicer than the free T-Mobile phone (both have cameras, but the Credo one also has bluetooth), but the battery doesn't last as long.
Overall I really like Credo, and will be switching my service as soon as my contract runs out with T-Mobile as well. As long as I'm paying a cell phone bill, some of the profits may as well go to good causes! Oh plus they give you free Ben&Jerry's ice cream when you do stuff like agreeing to round up your bill. Mmmmm, ice cream.
Pros: The only pro is the causes they give back to
Cons: When I moved the service was horrible and after years as a long customer, they still refused to let me out of a contract
I knew I was paying more each month than I could get with another provider, but I was okay with that since I thought the additional $$ were going to a good cause. However, no one should pay extra for NO service, and that's exactly what I got when I moved. They should be ashamed!! You expect this from giant companies like AT&T, but I'll be going back to Verizon where I'll at least get good service for the fee I pay.
Pros: they donate to progressive causes
Cons: HORRIBLE CUSTOMER SERVICE
I was a customer for many many years and things were fine, I mean they were deeply overpriced, and my phone was horrible, but mostly things were fine. UNTIL I dare ask for for assistance taking care of a glitch that the phone they sold me was having. So much condescension, arrogance, and rudeness. I really can't believe how horrible they are to customers. I was told by one staff that I wouldn't be charged an early termination fee, but then I was, when I called to sort it out, I was basically called a liar by 3 men who work for this "progressive" company. Although they donate to progressive causes their business is all about capitalism and greed.
Pros: Sprint network coverage, gives some profits to charities
Cons: Awful customer service, doesn't care about customers except as cash source
I have had two times in which my bills reflected my misunderstanding of how I would be charged. In both incidents the company has been unwilling to back down on the charges even though I called and explained the situation including being given erroneous information from someone in customer service.
In the latter case (my most recent billing) I had been traveling in Canada and asked about rates calling the U.S. from there. On their website, it was unclear whether my particular phone (Samsung Galaxy III) was not on the list anywhere even though it is less than two years old. By default I could have gone by the "phone not listed here" info but since older and newer models of my phone were specifically included I wanted to make sure. I wrote for the rates and was told I would get an answer within 24 hours. Not having that long to get an answer I also called their toll free number.
On my call to Credo's toll free number I was transferred to a "tech person" who ultimately told me that my calls out would be free. I was unable to be on-line for the next 24 hours, but when I was, I found an email from Credo saying that I would be charged. At that point I adjusted my phone use. When I got my bill I had several calls billed at the quoted rate that I felt should be removed because of the mistaken advice from their tech person.
I called customer service to request an adjustment and was told that because I was informed of the rate of international calling they could do nothing about the bill. When I told them about the tech person's telling me the calls would be free, they said they had no record of that. I noticed my call to their 800 number was not listed in my bill, and at first it seemed that they denying it took place at all. When they finally admitted that they knew I called, I asked to review the recording of the call. The supervisor handling my call told me that was not possible but that he would listen to it and get back to me within 24 hours because he was "very busy." It has been almost 48 hours now since we spoke and no call back.
They say in their advertising how much more of a heart they have than ATT, but so far I have not had any experience of that. What I have experienced is that they care less about making their loyal customers (and in my case a proselytizer for their company) happy, then in squeezing out that additional $20 for those calls I made.
Shame on you for making money more important that customer satisfaction! I'm switching to another company and making direct contributions to the charities I prefer.