Member Reviews: CREDO Mobile

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already) I then said I will have to switch to another...

I switched to Credo because I thought I was doing good, but I quickly found that the old saying, "no good deed goes unpunished" was true at Credo.   $191 monthly bill for two smartphones and no services like Google Talk integration (available on the Sprint network), wi-fi calling, international plans, etc. make this a poor choice for anyone.   I'm actually about to drop them because I ended up with a $900 bill after going to Canada last month.  They claim that I accessed roaming data, for which they charge $1.99/MB (Sprint charges $2.99/month).  However, I had data turned off and was only using my hotel's wi-fi.  I am waiting on a response, but from...

Do yourself a favor and do not Credo as your cell provider I have been a Credo customer for 2 years In that time I have gone through 2 HTC Heroes and 3 Samsung GalaxyII phones I have spent countless hours with their techs trying to resolve issues with the phones and having to reset everything after doing factory resets. None of this wasted time corrected the problems I was experiencing!!!!! It was obvious that warranty replacement phones were recycled problem phones that still had problems. Their techs repeatedly told me that the Hero was a problem phone.  Credo never attempted to notify me or replace them with a new phone.  When the 2nd Hero did the exact same thing as...

I received an invite in my email.  I came and read the reviews and absolutely WILL NOT be signing up for Credo.  I am sorry for all the people (the majority) who have had such a horrible experience.  I am thankful though they identified the problem so no one else will get screwed.  So much for their "progression" ideas.  I don't care much for most of their causes anyway. 

We have been with CREDO Mobile for years now and I could not be happier. The reception is great even in our rural Kentucky area (Sprint network) and I ALWAYS get great customer service. I left Verizon because of their deplorable customer service and I am still very happy. The rates are the same I used to pay with Verizon and the coverage is as good if not better.

Looking at these reviews here, there may have been problems years ago, but I have been with Credo now about 3 years and they are an excellent company. I got a simple flip phone when I started, then a Blackberry and now I have the Samsung Galaxy 111. I get excellent reception, and great customer service and tech support. You actually get a live person on the phone failrly quickly when you call.  

The customer service is awful for this company. It's great that they are supporting organizations around the  world, however if you break your phone or have any problem with it, and especially after hours you have no one to get in touch with. They have no chat lines, they have no stores anywhere, where you could go buy a phone in an emergency. When I bought the phone, their customer service didn't offer me insurance, so my phone broke and now I had to pay over $200 for another phone since they didn't have any deals and also had to pay for shipping because they didn't want to pay for my shipping. The cancellation fee is $330 and I so regret leaving Verizon. Whenever I had a problem...

I've been completely satisfied with my service and billing. I left T-Mobile... now THERE'S a nightmare!!!

This is the worst company I ever had to deal with. They are liars, cheeters and crooks. Don't let yourself get fooled by their progressive claims. Don't be fooled when they tell you that they cover your area and that you'll never have to worry about signal. Don't let yourself get carried by their technical support BS. If you're thinking to join them, RUN as far away from them as you can. If you're stuck like me and feel very frustrated, join me in filing a class action against them. No matter how cunning they might be, they are not above the law. They will pay for their crimes.  

We've been on Credo for about 2 years and will probably be sticking with them for at least 2 more.  I had been on both Verizon and ATT for many years before and the coverage was great but the service was at best frustrating.   The one frustrating thing about Credo has been the coverage, and honestly, I've almost given up on them a couple times because of this, but then I find that the bad coverage areas are:   1)  Places I don't go often 2)  Bad coverage for all the carriers   Customer and technical support have on the whole been very good, occasionally bordering on excellent.  So this is why I stay.