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CREDO Mobile Reviews

Positive Reviews

dana1981

awesome service provider

Posted

Pros: donates money to good causes

Cons: none

We recently switched my wife's cell phone provider from T-Mobile to Credo.  I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference.  I'm still on a contract until April, but my wife switched over and has been happy with it. The coverage is just as good as T-Mobile.  The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile.  However, since neither of us ever uses 200 minutes in a month, it makes no difference to us.  Text message costs are identical (15 cents per text unless...
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louie

Credo's the best

Posted

Pros: Great phone coverage and customer service

Cons: None for me

Credo customer service reps are always helpful,friendly and knowledgeable. I also get great phone reception. We left Verizon to be with a service that was more progressive but with great prices and better service. Credo is it.
me13221

Great company

Posted

Pros: excellent customer service, complete offering of phones, great promotions

Cons: maybe expensive if you don't take advantage of their offers / family plans ?

I've been with Credo since 1998, when they were called working assets and they were just a long distance company.  When I got my first mobile I was on AT&T, then I switched to WA when they offered me a free phone to add mobile service.  I've never paid for a phone since-- I keep phones forever and so I always run out my contract.  Last month I was out of contract and they offered me any phone for free plus six months free texting- so now I have a galaxy s4 that cost me $0.00.  My wife and my mother are on the plan- all calls between us are free, plus we each have five phone numbers of people we call often who are also free.  so we don't need many minutes. ...
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Negative Reviews

DavidM

Scamming or Incompetent?

Posted

Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am...
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bigbear

I wish it were that great

Posted

Pros: They do donate...some; they do not give your records to the government

Cons: EVERYTHING ELSE

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have...
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xandaira

Take the extra money you'll spend and donate it to your favorite progressive cause

Posted

Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.    We were both a little puzzled and...
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More Reviews

ngant17

credo mobile feedback

Posted

Pros: progressive company

Cons: not itemizing bills

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.   Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
tfegan1

CREDO - not ready for Primetime

Posted

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already) I then said I will have to switch to another...
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MPop1979

only useful in certain areas- non responsive CS- no way to get help in person.

Posted

Pros: donates some profits to important causes

Cons: non responsive customer service; poor coverage in many areas with no option for other provider besides Sprint

I have been trying for over three months to convince CREDO MOBILE that I didn't have functional service at my new home. NOT just inside, which isn't guaranteed, but in the yard either. I moved to a new area and had a 2 yr contract. I needed to use my phone and email to find a new job in a consistent professional manner. I was living in Miami and had been with Sprint ever since I owned a cell phone -1998!. When I switched to Credo I didn't have a contract that needed to be bought out but I did need a new phone. Their service was actually more money than Sprint. Recently they finally dropped some of their prices to be more competitive.  I have been experiencing dropped calls, no...
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reviewer

half a star because I cannot give zero stars

Posted

Pros: involved in progressive causes

Cons: business practices - not being forthright with their customers

I've been with the company for several years now. For the first couple of years I had dropped calls like clockwork after being on the phone about 20 minutes. I've heard every excuse - the signal goes back and forth between towers and you call might get dropped, need to upgrade software on phone regularly, switch phone off regularly, blah blah blah.  I got  the phone replaced a 2d time and dropped calls are certainly not as frequent and more random so that is a huge plus.   I've been getting lots of robo calls that I get charged for. Since I don't have smart phone I cannot block the calls and Credo does not do that, although I was able to do that with previous carrier. ...
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Spatter

Hypocrites

Posted

Pros: They make you feel warm and fuzzy till you start paying attention

Cons: They play the same corporate games as any other phone company

The proof is in the pudding. The customer service is chipper and friendly till you let them know that they sold you a lousy piece of junk (Samsung - STAY AWAY). Then they stonewall you. A little after the month trial period, during which Samsung was the only option available in smart phones, they came on with the iPhone. I called to let them know that my complaints concerning the Samsung (that none of the software works and the phone is simply way too complicated for anyone's good) were longstanding and well-verified, and I could have sworn I was talking to someone at Comcast. I don't need to go into details. If you want a tiny tiny portion of your bill to go to charities that help them...
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thorandpj

TERMINALLY ILL PATIENT CANCELS CRAPPY CONTRACT! GREEDO Supports Progressive Causes, But Not Their Progressive Customers

Posted

Pros: They support good progressive causes w/ a portion of their proceeds. Used to be a GREAT as Working Assets. USED TO HAVE stellar customer service.

Cons: Expensive service, poor overall customer care. Just another crappy corporation. Save $, donate time to a progressive cause - don't go with Credo!!

  RECOMMENDATION:                1. Save your hard-earned money,                                                     2. Donate your time to a progressive cause of your choice                               ...
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scottj

Way too many problems

Posted

Pros: politically progressive

Cons: unprogressive in every other respect

My wife encouraged me to sign up for Credo (actually she demanded to use it). I did not want to sign up, primarily because they do not provide face to face service.  I have regret for signing up ever since. First, it is incredibly more expensive than ALL the other companies. Second, everytime you have a problem, you have have to call customer support. In general, they are helpful - at least when they make themselves available. Do NOT count on them answering during their listed hours - it is actually quite rare! When they do answer, be prepared to send a large amount of time. With some problems, it takes forever because they need YOU to do the actual troubleshooting. I...
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John Lerch

Terrible customer service

Posted

Pros: none

Cons: everything

Buy insurance for 5 bucks a month and if you lose your phone they send you a refurbished phone for $100.00 charge. Then the phone stops working after a month. I had to get a new phone so instead of a 2 year commitment I have 4 years before I can leave them. I think it's better to just bite the bullet and pay the early cancellation fee and switch to a provider that gives me service when I am inside a building. Tired of going outside to make a call especially this winter.
BobLPage

Don't Be Fooled!

Posted
Such a great idea on the surface: a socially conscious cell phone company. And their rates are cheaper than anybody else! Well, signing up with Credo was just an awful mistake, as it almost assuredly will be for you. The reason their rates are so reasonable is probably because they don't have any brick and mortar stores to support. What that means is that as soon as you have any kind of problem with your phone, you'll likely have to send it back to them for repair or have them send you a new phone. No other phone store will even LOOK at their phones, including Sprint, whose mobile coverage they use. I'm on my third phone from them already (one, I sheepishly admit, my dog destroyed!). I...
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Love Peace

really wish they were legit

Posted

Pros: none

Cons: many

Just like many others on here, I got service from them because I wanted to support progressive causes.   My first two bills were over $500 a month!!!!  The overage fees were outrageous, and there was nothing they would do to fix the situation. I constantly had dropped calls and when I called to complain, all I was told was that new towers were being built all the time.  I do live in the mountains, but other carriers don't seem to have a problem providing coverage. When I called to say that the contract was not valid because they were not providing the service they promised, I was told I would have to pay over $500 for termination fees!!! Lesson learned, expensive...
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