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CREDO Mobile Reviews

Positive Reviews

dana1981

awesome service provider

Posted

Pros: donates money to good causes

Cons: none

We recently switched my wife's cell phone provider from T-Mobile to Credo.  I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference.  I'm still on a contract until April, but my wife switched over and has been happy with it. The coverage is just as good as T-Mobile.  The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile.  However, since neither of us ever uses 200 minutes in a month, it makes no difference to us.  Text message costs are identical (15 cents per text unless...
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Raina726

Now with the IPhone it's the best deal in town.

Posted

Pros: Great customer service; smaller progressive company that cares

Cons: In my case, I see none

 Customer service, I've tested it in the first 30 days after reading all the negative reviews, is incredibly responsive! replying within minutes, I wanted to be sure if I kept the phone I'd be happy. The price I've gotten for the Iphone is not available anywhere. I pay only $54/month. I have 200 minutes. I never go over 200 minutes, as nights and weekends are free. I use Wifi virtually everywhere I go, and if I'm in the woods I don't really WANT to be on my phone! -- so the low data plan is plenty. Besides, the IPhone does a great job of displaying and tracking your usage. I only paid $180 for the phone counting the 'activation fee'. That's pretty good.   Yeah, if you're a...
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phoneuser

A Breath of Fresh Air

Posted

Pros: Outstanding, hands down the best customer service ever.

Cons: Holes in coverage, a little less connection quality

NOTE: the graphic on the lower left is not correctly displaying my ratings for Value (90), Service/Support(100), Coverage (80) and Phone Selection (50). Any inconvenience in connection quality or coverage is made up for, 10 times over, by the unbelievable customer service and competitive pricing. Phone selection is a low priority for me. I chose the HTC One, and they gave me a SUPER deal on it. This is my third provider, and I purposely quit my second one to come to Credo, and it's just a breath of fresh air! No problems with equipment in the first place, so no need for complex customer support. Any time I had a question of any kind with my account or using my phone, it was handled...
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Negative Reviews

DavidM

Scamming or Incompetent?

Posted

Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am...
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bigbear

I wish it were that great

Posted

Pros: They do donate...some; they do not give your records to the government

Cons: EVERYTHING ELSE

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have...
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jfriesen

HELP I cannot get out of a bad situation

Posted

Pros: polite on the phone, good ideals

Cons: in my case bad coverage, dropped calls, bad communication

I signed up for Credo because I thought it would be nice to pay bills to a company that was using at least some of its money for good causes. I had ATT and disliked paying my bill every month. I had very good coverage from ATT and never had a dropped call or even bad/choppy calls. We started using Credo in January and right away both my husband with an iPhone 6 and me with a Samsung S5 had dropped and choppy calls. I have spend 6 weeks now and talked to 12 people and it has not been resolved. It would be OK with me if they would say that there is obviously some sort of connection problem and let us out of the contract, but now they say it is fine for us to drop the contract, but it will...
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More Reviews

Gary L

Unreliable and frustrating

Posted

Pros: Social responsibility; decent customer service

Cons: Unreliable! Frustrating!

If you want your phone to make calls, don't use Credo!   They use the Sprint network - their coverage is not as complete as Verizon.  It drops calls, even in major metro areas.  Stay away from Sprint!   They use Google Cloud for voice response (like when you say a phone number to call while you're driving).  However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal.  2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!     I like their social responsibility, which is why I switched from Verizon.  I just...
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xandaira

Take the extra money you'll spend and donate it to your favorite progressive cause

Posted

Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.    We were both a little puzzled and...
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ngant17

credo mobile feedback

Posted

Pros: progressive company

Cons: not itemizing bills

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.   Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
tfegan1

CREDO - not ready for Primetime

Posted

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already) I then said I will have to switch to another...
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Burned

CREDO -- Stay Far AWAY!!

Posted

Pros: Supposedly supports progressive causes

Cons: Billed me for service, even though I never activated it. Won't reduce bill

I, too, thought I would like to use a company that shares my progressive values.  Unfortunately, they are just another mega-company that cares only about making a buck. I ordered my phones, but never activated them. I kept waiting to receive a bill, but since I didn't I assumed there was no charge until I did activate service.  NO -- CREDO bills you from the day you order your phones, whether you ever use their service or not.   When I tried to explain that I had never used the service or been billed, they didn't care.  When I asked if they would accept a reduced amount, in light of the fact that I'm essentially paying for nothing, they refused.  What a scam!
howlandster

Terrible company, costs more than twice what the competitors charge and only offer up to 10 GB/month data (even if it, with no rollover minutes)

Posted

Pros: Gives a (very small--approx. 1%) of their profits to charity

Cons: Extremely expensive (>2x what Verizon charges), no unlimited data plans, poor selection of phones, poor customer service

I've been with Credo Mobile for over six years. I used to love the company. In the last year they've completely changed. They used to provide decent customer service, but management has taken away the power of the representatives to do anything for the customers. When I had one line I had unlimited data, with insurance and paid about $100/month. When I added a line my bill increased by 150% because they started charging me for data. I have a 13 y.o. who uses lots of data, so this was a problem. Then Credo changed their billing policy (around July 2016), so that now they email the first week of the month and threaten to terminate my service within less than 48 hours if I don't pay my...
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mycroft

Very bad plan

Posted

Pros: the phone worked most of the time

Cons: Ridiculously poor service, misrepresentations by customer service, outrageous fee

Switched fromAT&T to Credo two years ago. Credo said they would supply a new phone iPhone 4S like the one with my old service without a fee because my old one wouldn't work on their system. They sent an 8GB phone instead of the 64GB phone I had and would not give me the phone they said they would. A few months into the contract they raised my rate and dropped unlimited data. Sprint service is atrocious; I had many dropped calls and areas with no coverage. I regret not dropping the service and fighting the cancellation fee. I now am back to AT&T; my monthly fee is about the same as with Credo but includes paying off a new iPhone7 with 256 GB, the option to upgrade yearly, and...
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Rogera1

Watch Out for terrible service and billing errors

Posted

Pros: None

Cons: Lots of billing "mistakes" All in their favor. Their customer service reps are friendly but absolutely unhelpful. Probably by design.

Don't believe anything these guys promise or say. The whole thing is a scam. Problems never got fixed. Stay away.
fredlf

Unbelievably awful customer service and coverage

Posted

Pros: None

Cons: Bad service, bad coverage, useless tech support, high prices

The absolute worst. Cell coverage is awful, customer and tech support are even worse. They refused to even unlock my phones after I left them due to the abysmal service. I tried for three weeks, nothing. Now my $900 worth of iPhones are useless bricks. They are easily $30 more than comparable plans from other carriers. I had been a customer for nearly two decades (Working Assets Long DIstance, which was fine), and they repaid that loyalty by completely screwing me out of hundreds of dollars. Not to mention, phone service so glitchy, buggy, and non-functional that I could only get mediocre coverage in the largest urban areas. Avoid like the plague that they are. 
Peter1123

Terrible company, worse service

Posted

Pros: I guess they give some money to liberal causes

Cons: Where do I begin?

The coverage map they publish is hogwash. We drove 4200 miles this spring, 19 states. We had little or no coverage in most of them. Data is expensive and their customer service is horrific. In trying to leave them they told me it will take 48 hours to unlock the phone. 48 HOURS? To throw a switch? Really?   Stay away from these guys. Far far away.
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