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CREDO Mobile Reviews

Positive Reviews

dana1981

awesome service provider

Posted

Pros: donates money to good causes

Cons: none

We recently switched my wife's cell phone provider from T-Mobile to Credo.  I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference.  I'm still on a contract until April, but my wife switched over and has been happy with it. The coverage is just as good as T-Mobile.  The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile.  However, since neither of us ever uses 200 minutes in a month, it makes no difference to us.  Text message costs are identical (15 cents per text unless...
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Raina726

Now with the IPhone it's the best deal in town.

Posted

Pros: Great customer service; smaller progressive company that cares

Cons: In my case, I see none

 Customer service, I've tested it in the first 30 days after reading all the negative reviews, is incredibly responsive! replying within minutes, I wanted to be sure if I kept the phone I'd be happy. The price I've gotten for the Iphone is not available anywhere. I pay only $54/month. I have 200 minutes. I never go over 200 minutes, as nights and weekends are free. I use Wifi virtually everywhere I go, and if I'm in the woods I don't really WANT to be on my phone! -- so the low data plan is plenty. Besides, the IPhone does a great job of displaying and tracking your usage. I only paid $180 for the phone counting the 'activation fee'. That's pretty good.   Yeah, if you're a...
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phoneuser

A Breath of Fresh Air

Posted

Pros: Outstanding, hands down the best customer service ever.

Cons: Holes in coverage, a little less connection quality

NOTE: the graphic on the lower left is not correctly displaying my ratings for Value (90), Service/Support(100), Coverage (80) and Phone Selection (50). Any inconvenience in connection quality or coverage is made up for, 10 times over, by the unbelievable customer service and competitive pricing. Phone selection is a low priority for me. I chose the HTC One, and they gave me a SUPER deal on it. This is my third provider, and I purposely quit my second one to come to Credo, and it's just a breath of fresh air! No problems with equipment in the first place, so no need for complex customer support. Any time I had a question of any kind with my account or using my phone, it was handled...
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Negative Reviews

DavidM

Scamming or Incompetent?

Posted

Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am...
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bigbear

I wish it were that great

Posted

Pros: They do donate...some; they do not give your records to the government

Cons: EVERYTHING ELSE

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have...
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jfriesen

HELP I cannot get out of a bad situation

Posted

Pros: polite on the phone, good ideals

Cons: in my case bad coverage, dropped calls, bad communication

I signed up for Credo because I thought it would be nice to pay bills to a company that was using at least some of its money for good causes. I had ATT and disliked paying my bill every month. I had very good coverage from ATT and never had a dropped call or even bad/choppy calls. We started using Credo in January and right away both my husband with an iPhone 6 and me with a Samsung S5 had dropped and choppy calls. I have spend 6 weeks now and talked to 12 people and it has not been resolved. It would be OK with me if they would say that there is obviously some sort of connection problem and let us out of the contract, but now they say it is fine for us to drop the contract, but it will...
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More Reviews

Gary L

Unreliable and frustrating

Posted

Pros: Social responsibility; decent customer service

Cons: Unreliable! Frustrating!

If you want your phone to make calls, don't use Credo!   They use the Sprint network - their coverage is not as complete as Verizon.  It drops calls, even in major metro areas.  Stay away from Sprint!   They use Google Cloud for voice response (like when you say a phone number to call while you're driving).  However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal.  2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!     I like their social responsibility, which is why I switched from Verizon.  I just...
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xandaira

Take the extra money you'll spend and donate it to your favorite progressive cause

Posted

Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.    We were both a little puzzled and...
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ngant17

credo mobile feedback

Posted

Pros: progressive company

Cons: not itemizing bills

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.   Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
tfegan1

CREDO - not ready for Primetime

Posted

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already) I then said I will have to switch to another...
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isisw1969

Worst Company Ever

Posted

Pros: I cannot think of any pros for this company.

Cons: Worst Customer Service, Horrible Business Practices, Incompetent

I am appalled that a company that professes to support social justice issues would conduct business in a manner that is completely antithetical to its stated mission and vision. The runaround that they have been giving my sister and my father for the last week has just been deplorable.  I have never witness such poor business practices in my adult life. Do yourself a favor, just donate your funds to your special causes. Don't give a dime to this awful company!  
NovelProfessor

Credo is horrible

Posted

Pros: ummmm??? I used to think it was for a good cause. Now I'm pretty sure it's not

Cons: Expensive. They promise you things they won't give you; they send out defective phones and you have to pay for them

I  have to echo many of the things people said on this list. They are condescending when they are cornered with their having done the wrong thing. They are the worst.   I've been with Credo for several years and at first they were great. But something happened and the customer service policies are terrible. Don't use them and get out if you can.
sull

Not a good experience

Posted

Pros: none as to service ,liked the politics but could be a scam

Cons: billing issues, poor service,inferior phone

This was an overall very bad experience. No paper trail so I was unable to verify what they promised and what they billed.  The customer service was poor .The phone did not work properly ,   I ended up going with a big company that was a refreshing relief in terms of customer service. It was really bad.  
thx1138

Good phone service, mediocre customer service, horrible phone selection

Posted

Pros: Price is competitive. They offer a variety of data packages. Some of the profits go to progressive causes, and members get to vote on which ones.

Cons: If you want any kind of smart phone besides an iPhone or a Samsung, this is not the company for you.

I switched from AT&T to Credo two years ago. A month after switching, I got an offer in the mail for new customers - a $100 rebate if you switch from AT&T or Verizon. I called and asked if there was any way to get this offer since I had just joined a month ago. The customer service reps were not only completely unaware this offer existed, one of them denied that Credo Mobile would ever issue such an offer.   But I had a two year contract so I was stuck. And for two years I had no complaints. No dropped calls or other problems anywhere in the Minneapolis metro or even in rural Minnesota. I got good service other places I travelled as well. At some point last year I started...
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SallyA

Horrible customer service and problem resolution-selling substandard products and plans that are not compatible

Posted

Pros: I believe in their cause in general politically

Cons: Awful problem solving, poor customer service, and substandard products

I have been having problems since October of 2014.  I have unlimited texting but am constantly getting text messages that say "no content" and most are from my customers.  I then have to call them to find out what the message was.  It is adversely affecting my business.  They have repeatedly told me the problem was solved but it still is not, even after hours of me on the phone with them trying different things.  I asked for a different phone that works and they refused.  I filed a complaint with the Better Business Bureau in the San Francisco area.  After that they started repeatedly calling me and talking in circles...excuses, but still no phone that...
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KristineL

Miserable, frustrating experience

Posted

Pros: They donate a tiny fraction of money they make to good causes.

Cons: More self-serving than customer serving. Useless insurance for lousy phones. Left hand doesn't speak to it's right..

I have never had such a miserable experience from a cell company before - Granted, I had Sprint for over 9 years but in the short time I've had Credo (approx 2 years) it's been nothing but trouble.    1. No coverage once you leave the mid-west (literally, I mean at all- like west of Iowa).   2. Passes off refurbished phones as new then only warrants them for 30 days...what?! Also, order white, you'll get black or vice-versa.   3. Useless phone insurance.    4. Passes themselves off as a green company who donates to good causes. While this may be true,the amount is in the single digits per-centage-wise. The rest goes into their pockets.   ...
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