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CREDO Mobile Reviews

Positive Reviews

dana1981

awesome service provider

Posted

Pros: donates money to good causes

Cons: none

We recently switched my wife's cell phone provider from T-Mobile to Credo.  I've had my eye on Credo for almost a year since I found out they donate money to good causes - 1% of charges plus they give you the option of rounding up your bill to the nearest $1/5/10 and donating the difference.  I'm still on a contract until April, but my wife switched over and has been happy with it. The coverage is just as good as T-Mobile.  The plan isn't quite as economical - $29.99/month gets you 200 minutes with Credo and 300 minutes with T-Mobile.  However, since neither of us ever uses 200 minutes in a month, it makes no difference to us.  Text message costs are identical (15 cents per text unless...
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Raina726

Now with the IPhone it's the best deal in town.

Posted

Pros: Great customer service; smaller progressive company that cares

Cons: In my case, I see none

 Customer service, I've tested it in the first 30 days after reading all the negative reviews, is incredibly responsive! replying within minutes, I wanted to be sure if I kept the phone I'd be happy. The price I've gotten for the Iphone is not available anywhere. I pay only $54/month. I have 200 minutes. I never go over 200 minutes, as nights and weekends are free. I use Wifi virtually everywhere I go, and if I'm in the woods I don't really WANT to be on my phone! -- so the low data plan is plenty. Besides, the IPhone does a great job of displaying and tracking your usage. I only paid $180 for the phone counting the 'activation fee'. That's pretty good.   Yeah, if you're a...
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phoneuser

A Breath of Fresh Air

Posted

Pros: Outstanding, hands down the best customer service ever.

Cons: Holes in coverage, a little less connection quality

NOTE: the graphic on the lower left is not correctly displaying my ratings for Value (90), Service/Support(100), Coverage (80) and Phone Selection (50). Any inconvenience in connection quality or coverage is made up for, 10 times over, by the unbelievable customer service and competitive pricing. Phone selection is a low priority for me. I chose the HTC One, and they gave me a SUPER deal on it. This is my third provider, and I purposely quit my second one to come to Credo, and it's just a breath of fresh air! No problems with equipment in the first place, so no need for complex customer support. Any time I had a question of any kind with my account or using my phone, it was handled...
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Negative Reviews

DavidM

Scamming or Incompetent?

Posted

Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am...
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bigbear

I wish it were that great

Posted

Pros: They do donate...some; they do not give your records to the government

Cons: EVERYTHING ELSE

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have...
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Gary L

Unreliable and frustrating

Posted

Pros: Social responsibility; decent customer service

Cons: Unreliable! Frustrating!

If you want your phone to make calls, don't use Credo!   They use the Sprint network - their coverage is not as complete as Verizon.  It drops calls, even in major metro areas.  Stay away from Sprint!   They use Google Cloud for voice response (like when you say a phone number to call while you're driving).  However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal.  2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!     I like their social responsibility, which is why I switched from Verizon.  I just...
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More Reviews

xandaira

Take the extra money you'll spend and donate it to your favorite progressive cause

Posted

Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.    We were both a little puzzled and...
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ngant17

credo mobile feedback

Posted

Pros: progressive company

Cons: not itemizing bills

They supposedly give you a 30-day cancellation before you buy into it.  In less than a week after getting phone, I already got a bill for $40 dollars and I haven't even got my old number transferred over.  I can't even make a single call yet!!  Sounds like I'm gonna get a lot of hidden charges in the future. They don't even itemize what the bill is for.   Although I support progressive companies, I'll have to pass on this one.  They don't have an accurate way of billing you in advance, it all comes as a surprise to me.
tfegan1

CREDO - not ready for Primetime

Posted

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already) I then said I will have to switch to another...
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jim1952

Like others I joined because of their philosophy.

Posted

Pros: They donate to causes I support.

Cons: Horrible cell coverage in the western US, the network (Sprint) is just unusable it takes forever for sites to load if at all.

I was willing to pay the ETF $500.00 to leave (2 lines) but then found out I cannot use my two iPhone 5's on anyother network. I guess I'm stuck with them. Very disappointed in this "Progressive" company. I will say while traveling my cell & network service was much better in the deep south and Texas.
Bradley02180

scam, they are ruthless.

Posted

Cons: they only give 2% in donation the rest goes in there pockets, they are overpriced, they lie all the time. it's just sprint

They will not let me out of my contract​ even if I become homeless trying to pay them, they sent me a used phone when I stated with them, and they will not send me a replacement for the defective one they sent me. I asked them many times to get out of the contract an that I was not pleased at all with their service, they don't care. I had verizion at&t, boost, and more and they are the most ruthless blood sucking vultures I ever had to deal with. 
MPop1979

only useful in certain areas- non responsive CS- no way to get help in person.

Posted

Pros: donates some profits to important causes

Cons: non responsive customer service; poor coverage in many areas with no option for other provider besides Sprint

I have been trying for over three months to convince CREDO MOBILE that I didn't have functional service at my new home. NOT just inside, which isn't guaranteed, but in the yard either. I moved to a new area and had a 2 yr contract. I needed to use my phone and email to find a new job in a consistent professional manner. I was living in Miami and had been with Sprint ever since I owned a cell phone -1998!. When I switched to Credo I didn't have a contract that needed to be bought out but I did need a new phone. Their service was actually more money than Sprint. Recently they finally dropped some of their prices to be more competitive.  I have been experiencing dropped calls, no...
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reviewer

half a star because I cannot give zero stars

Posted

Pros: involved in progressive causes

Cons: business practices - not being forthright with their customers

I've been with the company for several years now. For the first couple of years I had dropped calls like clockwork after being on the phone about 20 minutes. I've heard every excuse - the signal goes back and forth between towers and you call might get dropped, need to upgrade software on phone regularly, switch phone off regularly, blah blah blah.  I got  the phone replaced a 2d time and dropped calls are certainly not as frequent and more random so that is a huge plus.   I've been getting lots of robo calls that I get charged for. Since I don't have smart phone I cannot block the calls and Credo does not do that, although I was able to do that with previous carrier. ...
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Spatter

Hypocrites

Posted

Pros: They make you feel warm and fuzzy till you start paying attention

Cons: They play the same corporate games as any other phone company

The proof is in the pudding. The customer service is chipper and friendly till you let them know that they sold you a lousy piece of junk (Samsung - STAY AWAY). Then they stonewall you. A little after the month trial period, during which Samsung was the only option available in smart phones, they came on with the iPhone. I called to let them know that my complaints concerning the Samsung (that none of the software works and the phone is simply way too complicated for anyone's good) were longstanding and well-verified, and I could have sworn I was talking to someone at Comcast. I don't need to go into details. If you want a tiny tiny portion of your bill to go to charities that help them...
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louie

Credo's the best

Posted

Pros: Great phone coverage and customer service

Cons: None for me

Credo customer service reps are always helpful,friendly and knowledgeable. I also get great phone reception. We left Verizon to be with a service that was more progressive but with great prices and better service. Credo is it.
thorandpj

TERMINALLY ILL PATIENT CANCELS CRAPPY CONTRACT! GREEDO Supports Progressive Causes, But Not Their Progressive Customers

Posted

Pros: They support good progressive causes w/ a portion of their proceeds. Used to be a GREAT as Working Assets. USED TO HAVE stellar customer service.

Cons: Expensive service, poor overall customer care. Just another crappy corporation. Save $, donate time to a progressive cause - don't go with Credo!!

  RECOMMENDATION:                1. Save your hard-earned money,                                                     2. Donate your time to a progressive cause of your choice                               ...
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