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CREDO - not ready for Primetime

A Review On: CREDO Mobile

CREDO Mobile

Rated # 6 in US Carriers
See all 101 reviews
Review Details:
Value
Service/Support
Coverage
Phone Selection
Purchased on:
Price paid: $49.00
tfegan1
Posted · 2588 Views · 0 Comments

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already)
I then said I will have to switch to another company - I need a working phone AND I NEED TO PORT MY NUMBER BACK --- NO PROBLEM!!!!
I switched back to T-mobile who at least gave me a temporary number and working phone to use until my number could be ported over - THAT WAS TWO DAYS AGO.  I called this morning - they put me through to CREDO who said they no longer had my number and it would now take at least 72hours before they can get it back!!!! I asked why this happened and once again NO ONE seems to have a clue!!!!
CREDO is a good idea but they haven't a clue as to what they are doing.  I have never dealt with such ineptitude.

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