Cons: you are paying extra for using a big network reseller who doesn't give that much to charity
My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.
We were both a little puzzled and aggravated by this, so we started doing the research we should have done before trying to switch our service. Here is what we found:
- Credo does not own their own mobile service network, they resell service from other large network providers. Sprint was the last company we could see who Credo buys service from. Since we already have Sprint service, we wouldn't be "switching" carriers at all, simply paying another company a bit extra to give us the same service we'd already been getting.
- Many, many complaints stem from Credo very politely not being able to help customers with their problems, from service to incorrect/overage charges. I felt the same polite, helpless pushback from them when trying to get to the bottom of why our request for service was simply rejected without explanation.
- Credo only donates a very small amount of their profits to charities or progressive causes, reportedly as little as 1%. You would be better off taking the extra money you'd spend on your mobile bill and giving it directly to the cause of your choice.
The net result is I'm glad they rejected our service, but wanted to make sure others knew what I wish we'd know before we considered changing service.