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CREDO Mobile Reviews

Showing 10 1-star reviews (see all 101 reviews)

DavidM

Scamming or Incompetent?

Posted

Pros: absolutely none

Cons: everything else about them

 I subscribed to Credo mobile because I believed in their philosophies. The first month was good, though I found the service areas a bit limited. Then in the second month I was notified that I had 200 overage minutes and owed them $192, rather than the $60 agreed upon amount. When I called, I got copies of my useage and could not see anywhere that I had that many minutes. Then I looked closer and saw that I had been charged for calls between my and my wife's phone, mobile to mobile which are supposedly free. Then I received an email from them, explaining that I could avoid such overage charges if I upgraded my service. It looked like the old bait and switch, with a scam thrown in. I am...
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bigbear

I wish it were that great

Posted

Pros: They do donate...some; they do not give your records to the government

Cons: EVERYTHING ELSE

My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have...
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April D

Trying to charge me $1600 for a $600 I returned, that I never used, and that they admit they wiped clean and resold

Posted

Pros: they supposedly help good causes, although they obviously don't care about causing individual grief to those in need

Cons: Impersonal, when you ask for a manager, they promise one will call, but they never do. If you email them they refer you back to call site in India

I purchased 2 phones, one for my disabled sister, and one for myself (I am also disabled) through Credo Mobile when I could have done so more inexpensively through another carrier because they advertise themselves as being supportive of progressive causes. Unfortunately, when we received the phones, we realized that they were too small for us to be able to easily text or type on them with the limitations to our hand-eye coordination. So we packed them up and returned them to Credo Mobile.   Weeks went by without them having acknowledged receipt of the phone, and after a number of phone calls on my part, I finally discovered that my sister had activated the Apple FMI on her phone....
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jfriesen

HELP I cannot get out of a bad situation

Posted

Pros: polite on the phone, good ideals

Cons: in my case bad coverage, dropped calls, bad communication

I signed up for Credo because I thought it would be nice to pay bills to a company that was using at least some of its money for good causes. I had ATT and disliked paying my bill every month. I had very good coverage from ATT and never had a dropped call or even bad/choppy calls. We started using Credo in January and right away both my husband with an iPhone 6 and me with a Samsung S5 had dropped and choppy calls. I have spend 6 weeks now and talked to 12 people and it has not been resolved. It would be OK with me if they would say that there is obviously some sort of connection problem and let us out of the contract, but now they say it is fine for us to drop the contract, but it will...
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ilene1011

Don't join CREDO, they charge more than the others and are not flexible in resolving issues

Posted

Pros: A very tiny portion of the bill goes to Progressive causes

Cons: Everything Else!

I joined CREDO when we were forced into ending our current cell phone plan when Sprint purchased it. Sprint would only approve us for 3 phones and I needed 5 for our family plan. The bills were so much higher than I thought they would be from the beginning. I ended up upgrading to unlimited which is costing an arm and leg. There are almost $40 charged for "other fees" each month. My sons phone died and they sent him a new phone as it was under warranty. However my daughter was supposed to send the other phone back shortly. I had thought it was sent, all of a sudden $600 showed up on my bill. My daughter called and got the information to send phone back and immediately did. Now they...
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Gary L

Unreliable and frustrating

Posted

Pros: Social responsibility; decent customer service

Cons: Unreliable! Frustrating!

If you want your phone to make calls, don't use Credo!   They use the Sprint network - their coverage is not as complete as Verizon.  It drops calls, even in major metro areas.  Stay away from Sprint!   They use Google Cloud for voice response (like when you say a phone number to call while you're driving).  However, Google Cloud has 2 major problems: 1) Availability "No network connection; please try again later" - where there is a strong signal.  2) Unreliable - when I speak the number for it to call, it adds an additional digit in the number sequence!     I like their social responsibility, which is why I switched from Verizon.  I just...
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xandaira

Take the extra money you'll spend and donate it to your favorite progressive cause

Posted

Pros: none

Cons: you are paying extra for using a big network reseller who doesn't give that much to charity

My sweetie and I have been thinking about switching to Credo for years. We're both progressive-minded and liked the idea of money we'd spend anyway going to good causes, even if their service is a little more expensive than what we've been paying. We were finally tempted by a Christmastime sale, 50% off on all phones, and decided to finally make the switch. Guess what? Even though we have a years-long account in good standing with Sprint, as well as many other lines of credit, all with good payment history, we do not qualify for Credo service. Although polite, none of their reps could tell us why. Just: *shrugs?* and *sorry*.    We were both a little puzzled and...
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tfegan1

CREDO - not ready for Primetime

Posted

Pros: Polite and apologetic customer service

Cons: Inept

The biggest phone disaster I have ever encountered.  I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up.  After 3 more days of being told it would be fixed by the end of the day, someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already) I then said I will have to switch to another...
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Ssassy78

Just say NO to CREDO Mobile!

Posted

Pros: Socially conscious platform

Cons: Service quality, customer service, affordability, fair billing

If you are thinking about a contract with CREDO Mobile, do yourself a favor and forget about it! The small percentage of your bill that is donated to social causes is minimal, and if you're that concerned about it, could be donated without subscribing to CREDO's con! I left Verizon because they were bullies, and now I'm leaving CREDO because they are incompetent! Joining CREDO will make you feel good for a minute, and then feel pain for the next two years until you're out from under their contract.    Don't join CREDO! They are a complete rip off, and their service is subpar! 
nateroberts

DO NOT USE THIS COMPANY!!!!!

Posted

Pros: NONE

Cons: INCOMPETENT, ARCHAIC BILLING SYSTEM, NO COVERAGE ANYWHERE EXCEPT BIG CITIES

This company is a complete joke! Completely incompetent! Constant billing errors! If you are not in a big city or get over a mile off of a major Interstate you will have no internet coverage, no GPS, no texts, and rarely  phone! Tonight they processed my monthly payment twice and when I called for a refund they claimed I owed $108 from 2 months ago that has never been on any of my bills. Called billing support and the guy  just acted pissed off  because he couldn't explain my charges, yet wasn't going to do anything about it. Promised a year's supply of Ben & Jerry's upon signing contract...never received!   DO NOT USE THIS COMPANY!!!!!
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