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T-Mobile USA Reviews

Positive Reviews

pgens

T-Mobile Prepaid

Posted

Pros: Generous expiration times, coverage

I originally started T-Mobile prepaid because I was on Verizon and wanted to play with some unlocked GSM phones.  I didn't want to start another contract at thetime, so instead I started a prepaid account with T-Mobile. I found the terms to be very fair... minutes expire after 90 days, unless you get to the point where you have purchased $100 worth of airtime.  At that point you hit the "Gold Rewards" level and minutes do not expire for a year. Up until expiration if you add any airtime the unused minutes renew to the next expiration time.  I have a couple of thousand minutes loaded on the account, and every 11 months or so I throw five bucks on to keep the account alive. I have found...
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Negative Reviews

pauljm

Great Customer Service, Bad Mobile Service

Posted

Pros: Great customer service

Cons: Bad mobile service

After a few maddening interactions with the customer service people at AT&T back in 2005, I switched over to T-Mobile, which immediately impressed me with its customer service--it was night and day. At one point a rep. even offered to call me back in a month to check in on a change to my account. Unfortunately, when it came to doing what I was actually paying them for--that is, making it possible for me to talk to other people not within shouting distance--they couldn't hold a candle to AT&T, at least not in SF. Dropped calls, dead zones, etc. And when, just after a month in, it became clear that it wasn't an improvement at all, customer service turned hard-nosed, and refused to...
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More Reviews

shivers316

Great for the price

Posted

Pros: Cost, customer service

Cons: Phone selection, lack of 3G

T-Mobile has been good to me over the years. There is no other carrier that I will get as much with as I get with them. That being said, it's gonna be time for me to move on if things don't change as far as phone selection and 3G coverage. I hear that there are great things coming up the pike so I'm keeping my fingers crossed.
xxfury2xx

Good option for budget minded

Posted

Pros: Wide variety of options

Cons: Customer service is weak

T-Mobile is one of the big four cellular service providers in the nation, and is available in all 50 states. It also has the innovative Hotspot @Home service, which lets customers use their phones at any Internet hotspot, including one that a customer creates in their own home. The company offers a wide variety of services. Customers have the ability to download multimedia such as ringtones, SMS and MMS, and Internet and e-mail usage. Their plans range from individual plans, to prepaid plans, to family plans, to business plans. There is even a FlexPay plan, where a customer can pay upfront for their phone and the first month of service, and then continue the service without having to pay...
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dana1981

Solid plan

Posted

Pros: Good price, good coverage

Cons: contracts

I'm pretty happy with T-Mobile. I've got a 300 minute plan for myself and a second for my wife for $30/month each. After taxes and everything, it comes out to around $74 per month for the two of us. We don't use the phone a whole lot, so I was just looking for a cheap plan without too many minutes, and T-Mobile had the best deal. I haven't had any problems with the coverage. In fact, I've been places where i have better coverage than my co-workers with different plans. With the plan I got a free phone with bluetooth capability, and my wife got one with a camera. I was kind of hoping to get a phone with both features, but they're both pretty good.
justdisguy

I like them

Posted

Pros: great customer service

Cons: coverage gaps

I'm a fan of Tmobile customer service. They're really friendly and will talk to you forever (they don't try to get you off the line when you call with a question or problem).
amysarah

can't complain

Posted

Pros: reliable

Cons: loses track of details

Their coverage is better and their representatives are typically less rude and more helpful than that of my previous carrier (Verizon) and my folks switched to them from Sprint after envying my coverage. My only complaint is that they make it easy for the lazy consumer like me to neglect things like my contract renewals and the phone upgrades.  The former happens without my knowing while the latter...just doesn't happen.  Not actually sure if it even is supposed to.  Hmm.
mjacks3

Awesome

Posted

Pros: Faves, reception is surprisingly good

I switched pretty much entirely to get the fave 5 a few years ago, thinking my reception in the Bay Area would suffer, but that was worth it cause I needed the faves for work. Reception has been awesome, almost never have a dropped call.
carrieb

Good service

Posted

Pros: Great coverage almost everywhere

Cons: Terrible coverage on Stanford campus

I have been very pleased with T-Mobile's Friends and Family plan. My mom, sister, and I all share a plan which has enabled me to afford internet for my smartphone. Although T-Mobile is horrible on Stanford campus, my reception has been great everywhere else I've been (Bay Area, Houston, New York, and Portland). All in all, it's a great service.
alexdevkar

Good value

Posted

Pros: Cheap in comparison

Cons: Spotty service in places

T-Mobile offers great family plans. Be sure to check the coverage in your area and your house before deciding. If you have solid coverage, T-Mobile is a good choice.
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