Mobile Huddle › Products › Carriers › US Carriers › T-Mobile USA › Reviews › pauljm's Review

Great Customer Service, Bad Mobile Service

A Review On: T-Mobile USA

T-Mobile USA

Rated # 1 in US Carriers
See all 10 reviews
Review Details:
Value
Service/Support
Coverage
Phone Selection
Purchased on:
Price paid: $60.00
pauljm
Posted · 593 Views · 0 Comments

Pros: Great customer service

Cons: Bad mobile service

After a few maddening interactions with the customer service people at AT&T back in 2005, I switched over to T-Mobile, which immediately impressed me with its customer service--it was night and day. At one point a rep. even offered to call me back in a month to check in on a change to my account.

 

Unfortunately, when it came to doing what I was actually paying them for--that is, making it possible for me to talk to other people not within shouting distance--they couldn't hold a candle to AT&T, at least not in SF. Dropped calls, dead zones, etc. And when, just after a month in, it became clear that it wasn't an improvement at all, customer service turned hard-nosed, and refused to release me from my contract.

 

When my contract ended a year later, I promptly switched back to AT&T.

Comments:

There are no comments yet
Mobile Huddle › Products › Carriers › US Carriers › T-Mobile USA › Reviews › pauljm's Review