Pros: Wide variety of options
Cons: Customer service is weak
T-Mobile is one of the big four cellular service providers in the nation, and is available in all 50 states. It also has the innovative Hotspot @Home service, which lets customers use their phones at any Internet hotspot, including one that a customer creates in their own home. The company offers a wide variety of services. Customers have the ability to download multimedia such as ringtones, SMS and MMS, and Internet and e-mail usage. Their plans range from individual plans, to prepaid plans, to family plans, to business plans. There is even a FlexPay plan, where a customer can pay upfront for their phone and the first month of service, and then continue the service without having to pay a contract. Call quality really depends on where you use your phone. If you use your phone in areas where T-Mobile has the best coverage then all should be well. Once you get out into the areas where you only get one or two bars then you start to run into problems, dropped calls and poor voice quality are the norm. Services such as messaging and Internet work as intended, but can also deteriorate in the outer fringes of the coverage area. Customer service is where T-Mobile really drops the ball. Calling in to do something like switch plans was an exercise in frustration. The only thing customer representatives were good for was to pass you on to another department; no one could quite clearly answer a question. Things don’t get much better for Spanish speakers, as the representatives in the Spanish language side of things seems to know even less than their English speaking counterparts. This service provider is for those looking to get the most bang out of their buck, as most of their plans are very competitive. Just be wary that if you have to contact customer service that you might be in for a frustrating time.