Verizon Wireless

Tried to cancel service...Called one representative she stated that since I was not the primary line.  I was able to cancel my line with no early termination fee.  I only had 20 days left in my contract.  When I got my next bill (my wife stayed with verizon...why I don't know)  There was a $175 charge!!!!!  When I called them they were playing dumb stating you broke contract agreements.  Long story short...I reminded them that they record all phone calls.  They did see that I inquired about the early termination fee, but there was no record of that representative ever telling me that information. 

The first rep. stated there is nothing she could do, I then asked to talk to the manager.  She also said there is nothing she could do.  I kept arguing that I only had 20days left in my contract if I would have known about this I would have waited!!!!! Anyway after about 2hours of complaining they transferred my to the cancellation dept.  They said they could pro-rate the fee.  I still had to pay aboutt $50. 

There Representatives suck...They don't know what they are doing.  Verizon Just sucks all around. 

Also another pet peeve of mine is the fact that you can't just switch phones without either going on their worthless website (which is down every other day) or call them and spending about 20min. or so just the switch a phone. 

The carrier battle seems to have a very distinct line drawn. Either you love or hate your carrier, not a lot of grey area. For me, Verizon was horrible. I had a family plan with the unlimeted data plan for my Palm 700w. Starting the cost, there really wasn't any added value to being a Verison customer over the other carriers, they weren't doing anything special in terms of promotions or other forms of discounts.

My beef is primarily with the fact that I constantly had dropped calls and really poor reception, often. I realize that this may have to do with the device, but if Verizon has the cojones to slap there logo on a device and sell it for $500, it better work as prescribed. It didn't. I live in the Rochmond, VA area and would travel the I-95 corridor back and forth to Washington, DC. There we large stretches that had either no reception or single bar.. crappy.

If i wasn't paying $150 a month in cell charges, maybe i'd feel differntly, but that's way too much loot for substandard service.

I switched to ATT, which i realize is like swapping one evil empire for another, but so far reception is good, no dropped calls and I'm getting equal value for my money.

Really great carrier. Three things I'm especially impressed with: 1. Almost never a dropped call. 2. Really good service, almost everywhere that I travel (West Coast, East Coast, and internationally -- took my phone on a trip to China last summer). 3. Free calls to anyone on the same carrier!!! Lastly, I'm on a family plan that's super reasonable.

Only downsides: text messaging wasn't included in our family plan, so I had to add-on 100 texts a month for about 10 bucks...also, you can't get the iPhone through Verizon! Overall, though, I'm very happy with it and have no plans to change carriers.

PS I can't rate service/support because I never need it!

Over the years I've been with quite a few phone carriers. Verizon is hands down the worst ever. Their coverage my be the best, but that's where is stops. If you have a problem, or want to get something changed once you are signed up, forget it.

I remember walking into the Verizon store with fists full of cash, begging them to help - to no avail. If you want to be treated like crap, switch to Verizon. If you have any self respect switch to AT&T/Cingular. I have had $300 overages completely erased by them, and early termination fees are easy to get out of.