User Reviews

Tried to cancel service...Called one representative she stated that since I was not the primary line.  I was able to cancel my line with no early termination fee.  I only had 20 days left in my contract.  When I got my next bill (my wife stayed with verizon...why I don't know)  There was a $175 charge!!!!!  When I called them they were playing dumb stating you broke contract agreements.  Long story short...I reminded them that they record all phone calls.  They did see that I inquired about the early termination fee, but there was no record of that representative ever telling me that information. 

The first rep. stated there is nothing she could do, I then asked to talk to the manager.  She also said there is nothing she could do.  I kept arguing that I only had 20days left in my contract if I would have known about this I would have waited!!!!! Anyway after about 2hours of complaining they transferred my to the cancellation dept.  They said they could pro-rate the fee.  I still had to pay aboutt $50. 

There Representatives suck...They don't know what they are doing.  Verizon Just sucks all around. 

Also another pet peeve of mine is the fact that you can't just switch phones without either going on their worthless website (which is down every other day) or call them and spending about 20min. or so just the switch a phone. 

The carrier battle seems to have a very distinct line drawn. Either you love or hate your carrier, not a lot of grey area. For me, Verizon was horrible. I had a family plan with the unlimeted data plan for my Palm 700w. Starting the cost, there really wasn't any added value to being a Verison customer over the other carriers, they weren't doing anything special in terms of promotions or other forms of discounts.

My beef is primarily with the fact that I constantly had dropped calls and really poor reception, often. I realize that this may have to do with the device, but if Verizon has the cojones to slap there logo on a device and sell it for $500, it better work as prescribed. It didn't. I live in the Rochmond, VA area and would travel the I-95 corridor back and forth to Washington, DC. There we large stretches that had either no reception or single bar.. crappy.

If i wasn't paying $150 a month in cell charges, maybe i'd feel differntly, but that's way too much loot for substandard service.

I switched to ATT, which i realize is like swapping one evil empire for another, but so far reception is good, no dropped calls and I'm getting equal value for my money.

Really great carrier. Three things I'm especially impressed with: 1. Almost never a dropped call. 2. Really good service, almost everywhere that I travel (West Coast, East Coast, and internationally -- took my phone on a trip to China last summer). 3. Free calls to anyone on the same carrier!!! Lastly, I'm on a family plan that's super reasonable.

Only downsides: text messaging wasn't included in our family plan, so I had to add-on 100 texts a month for about 10 bucks...also, you can't get the iPhone through Verizon! Overall, though, I'm very happy with it and have no plans to change carriers.

PS I can't rate service/support because I never need it!

Over the years I've been with quite a few phone carriers. Verizon is hands down the worst ever. Their coverage my be the best, but that's where is stops. If you have a problem, or want to get something changed once you are signed up, forget it.

I remember walking into the Verizon store with fists full of cash, begging them to help - to no avail. If you want to be treated like crap, switch to Verizon. If you have any self respect switch to AT&T/Cingular. I have had $300 overages completely erased by them, and early termination fees are easy to get out of.

I have no complaints about Verizon service. I switched to them in 2004 because the rest of my family was on Verizon and the IN-network made sense for me. Since then, I'm on my third phone (as they have become outdated, not problematic). I switched to Verizon from Sprint. Sprint, at least in 2001-3, was terrible in my college town of Blacksburg, VA. Unfortunately when I made the switch, my number wasn't portable, but that was my only complaint at the time about the move.

I used to absolutely love Verizon, although lately we've been fighting. I don't know if the service or the phone is to blame, but I lose service in my own house, right outside the Washington, DC metropolitan area. I have phone calls that are filled with echos and my parents house is out in the country doesn't get any sort of service. I like the long distance in-network free calls and that my minutes are free to other Verizon folks, but I think they're service plans could use some expanding, the options are pretty limited.
All in all, from where I sit, it's better than the hassle of switching carriers.

VZW offers great sound quality, superior data connectivity and speed, and excellent customer service.

The phone selection is lacking though.

I have been with Verizon for quite a while now (7 years) and for the most part we've gotten along beautifully. Living in the Bay Area, I almost NEVER have signal or call quality issues on Verizon, my phones have always been of at least reasonable quality, but I can't say I'm a full-on fan.

I had a few $250+ bills in college, they hassled me relentlessly when my old company made me change networks and I wanted to keep my number, and I find I still live in fear when I open the email with my monthly fee wondering if I've done something stupid to warrant exorbitant overages.

I guess my main gripe really is just expense. I'd love to have a data plan, but just can't justify the extra $20/mo.

I do like the free Verizon to Verizon calling and text messaging, but I think that's pretty standard across carriers.

I have had verizon for about 4 years.  I live in Central Virginia, and have always had covereage where I need it in resonable areas (not mountain tops, etc.).  I would say that Verizon's best feature is the "in" plan, where you don't pay for calls to other verizon customers, and their worst feature is the customer support or visiting a store.

I'm on the Family plan and the pricing is very reasonable.  It has great coverage where I live (outside D.C.), I raraly ever get a call dropped and my calls are always clear.  The IN network is great since it works nationwide.  Everywhere I travel I get great reception too (up and down the east coast and the west coast).  I have to disagree with hreppard and gdean about the service.  While the wait at the stores can be long if you go at the wrong time, i've almost always gotten great customer service.  I do go to the same store every time, so maybe its just them.  They even replaced my water damaged phone for $50 when I was supposed to have to buy it at the list price. 

Verizon gets the best service to my knowledge. If I find out otherwise I would surely change though because the prices of features they give add up.

Decent service with good rates.  In certain places on a college campus I have zero service which means I can't make calls and my battery dies.  Otherwise, I am very happy with Verizon.

Verizon is the only carrier I have ever had. I use it because I am on the family plan with my parents and brother. I appreciate the free calls within the plan and the unlimited texts to other verizon members

The coverage  works well in California, but I went to school in the bay area, and in some places, like Palo Alto, there is less than stellar coverage.

I don't have the experience to say how well it peroforms vs other carriers, but it works well enough.

This is my first experience with a cell phone plan. Previously I had been using pre pay plans in New Zealand.

At the moment we share a family plan with my in-laws (four of us split 800 minutes a month).

We love the fact that we get free calls between Verizon phones, free calls on evenings (after 9pm) and on weekends. The coverage has been excellent - we've taken it into the northern woods of Minnesota, the canyons of Utah, and even Canada and always had coverage in places that you would expect to get a signal. Even although I work in what resembles a fall out shelter (where I don't regularly get a signal), occasionally a text message slips through. Somehow. Who knows how Verizon manage that feat.

The plan itself is reasonably priced, but our bill can be very expensive if we exceed our 800 minutes, and text messaging costs add up very quickly. Text messages are not part of our plan, and we are charged 20 cents per message. Damn kids.

The Verizon interface is clunky, and really limits your ability to customize the phone. They also feel the need to brand the phone on every flat surface, just in case someone ever looks at me and thinks "Wow! Look how great his mobile coverage is!". It hasn't happened yet, but Verizon still hold out hope.

My main reason for staying with Verizon is the coverage.  I travel a good amount and Verizon is one of the only that work were I go. 

I just wish they had more choices in phones.